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BBB Accredited Business since

IGS Energy

Additional Locations

Phone: (614) 659-5000 Fax: (614) 659-5068 View Additional Phone Numbers 6100 Emerald Pkwy, Dublin, OH 43016 http://www.igsenergy.com

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Description

IGS Energey is headquartered in Dublin, Ohio and the company supplies natural gas for residential, commercial & industrial consumers primarily in the Midwest.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that IGS Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for IGS Energy include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 161 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

161 complaints closed with BBB in last 3 years | 72 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 108
Billing/Collection Issues 17
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 36
Total Closed Complaints 161

Additional Complaint Information

This company has a pattern of customer complaints alleging aggressive sales tactics and billing issues. 

On October 10, 2013 BBB sent return receipt email correspondence to IGS Energy requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.

On October 22, 2013 the business responded to BBB providing a description of their billing process and their sales staff policies. Specifically they stated: "IGS recognizes that the interaction between sales agent and prospective customer is personal and should be one in which the prospective customer is treated respectfully and one in which the agent performs professionally". 

On November 7, 2013, BBB met with executives of IGS who indicated they will: 1. have more oversight of their solicitation processes, 2. obtain solicitation permits in all of the areas where they sell and 3. implement an analytics tool enabling them to monitor “non-sale” interactions.

BBB will monitor this company’s efforts, and this aspect of the Business Review will be updated when additional information becomes available. 

Customer Reviews Summary Read customer reviews

15 Customer Reviews on IGS Energy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 15
Total Customer Reviews 15

Additional Information

top
BBB file opened: May 07, 1993 Business started: 08/09/1989 Business started locally: 08/09/1989
Type of Entity

Corporation

Business Management
Mr. Ronald L. Waterman, Asst General Counsel Ms. Tara Chapman, Compliance Manager Mr. Lawrence Friedeman, VP Regulatory Affairs & Compliance Mr. Jim Kilgore, Director of Marketing Mr. Scott H. White, President
Contact Information
Customer Contact: Ms. Tara Chapman, Compliance Manager
Principal: Mr. Ronald L. Waterman, Asst General Counsel
Business Category

Energy Service Companies Electric Companies Natural Gas Companies

Alternate Business Names
Gas Supply of New York Inc. Interstate Gas Supply, Inc.
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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