BBB Accredited Business sinceAdditional Locations
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IGS Energey is headquartered in Dublin, Ohio and the company supplies natural gas for residential, commercial & industrial consumers primarily in the Midwest.
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A BBB Accredited Business since
BBB has determined that IGS Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for IGS Energy include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 146 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||45|
|Total Closed Complaints||146|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||36|
Type of Entity
Business ManagementMr. Lance Schneier, CEO Mr. Ronald L. Waterman, Asst General Counsel Mr. Scott H. White, President, CEO Mr. Doug Austin, Vice President Ms. Tara Chapman, Compliance Manager Ms. Cathy Conner, Secretary/Treasurer Mr. Lawrence Friedeman, VP Regulatory Affairs & Compliance Mr. Jim Kilgore, Director of Marketing Mr. Scott H. White, President Ms. Tami Wilson, Manager
Energy Service Companies Electric Companies Natural Gas Companies
Alternate Business NamesAccent Energy Border Energy Dynowatt Interstate Gas Supply, Inc.
- Effective Dec. 31, 2011, Interstate Gas Supply, Inc. purchased from Halstead Investments, LLC, the entire ownership interest (and thereby all assets and liabilities) of Accent Energy Group, LLC, and its subsidiaries.
- Effective Aug. 31, 2014, Interstate Gas Supply, Inc. purchased from previous business owners Steve Casciani and Andrew Mitrey all the stock (and thereby all the assets and liabilities) of Border Energy, Inc.
- Effective Jan. 6, 2016, Interstate Gas acquired DPL Energy Resources, Inc. Interstate Gas Supply, Inc., d/b/a IGS Energy has a limited license to use the trade name DPL Energy, and related marks for 18 months, after which all customers will be assigned to Interstate Gas Supply, Inc. BBB serving Central Ohio maintains a separate BBB Business Review on Interstate Gas Supply, Inc., d/b/a IGS Energy which is available at this link: http://www.bbb.org/centralohio/business-reviews/energy-service-companies/igs-energy-in-dublin-oh-31000371. DPL Energy Resources, Inc. d/b/a DPL Energy, was formerly a wholly-owned subsidiary of DPL Inc. located at 1065 Woodman Dr., Dayton, OH 45432. BBB Dayton maintains a separate BBB Business Review on DPL Inc. which is available at http://www.bbb.org/dayton/business-reviews/electric-companies/dpl-in-dayton-oh-2019 .
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview