BBB Business Review

BBB Accredited Business since

IGS Energy

Additional Locations

Phone: (614) 659-5000 Fax: (614) 659-5068 View Additional Phone Numbers 6100 Emerald Pkwy, Dublin, OH 43016 http://www.igsenergy.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

IGS Energey is headquartered in Dublin, Ohio and the company supplies natural gas for residential, commercial & industrial consumers primarily in the Midwest.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that IGS Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for IGS Energy include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 162 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

162 complaints closed with BBB in last 3 years | 63 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 106
Billing/Collection Issues 18
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 38
Total Closed Complaints 162

Additional Complaint Information

This company has a pattern of customer complaints alleging aggressive sales tactics and billing issues. 

On October 10, 2013 BBB sent return receipt email correspondence to IGS Energy requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.

On October 22, 2013 the business responded to BBB providing a description of their billing process and their sales staff policies. Specifically they stated: "IGS recognizes that the interaction between sales agent and prospective customer is personal and should be one in which the prospective customer is treated respectfully and one in which the agent performs professionally". 

On November 7, 2013, BBB met with executives of IGS who indicated they will: 1. have more oversight of their solicitation processes, 2. obtain solicitation permits in all of the areas where they sell and 3. implement an analytics tool enabling them to monitor “non-sale” interactions.

BBB will monitor this company’s efforts, and this aspect of the Business Review will be updated when additional information becomes available. 

Customer Reviews Summary Read customer reviews

24 Customer Reviews on IGS Energy
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 23
Total Customer Reviews 24

Additional Information

top
BBB file opened: May 07, 1993 Business started: 08/09/1989 Business started locally: 08/09/1989
Type of Entity

Corporation

Business Management
Mr. Ronald L. Waterman, Asst General Counsel Mr. Doug Austin, Vice President Ms. Tara Chapman, Compliance Manager Ms. Cathy Conner, Secretary/Treasurer Mr. Lawrence Friedeman, VP Regulatory Affairs & Compliance Mr. Jim Kilgore, Director of Marketing Mr. Scott H. White, President Ms. Tami Wilson, Manager
Contact Information
Customer Contact: Ms. Tara Chapman, Compliance Manager
Principal: Mr. Ronald L. Waterman, Asst General Counsel
Business Category

Energy Service Companies Electric Companies Natural Gas Companies

Alternate Business Names
Gas Supply of New York Inc. Interstate Gas Supply, Inc.
Business Management

Interstate Gas Supply, Inc., Accent Energy Group, LLC and Border Energy, Inc. maintain primary business offices at 6100 Emerald Parkway, Dublin, OH 43016.

BBB currently maintains separate business reviews on each which are available at:

Interstate Gas Supply, Inc. (IGS) http://www.bbb.org/centralohio/business-reviews/energy-service-companies/igs-energy-in-dublin-oh-31000371


Accent Energy Group, LLC http://www.bbb.org/centralohio/business-reviews/energy-service-companies/accent-energy-in-dublin-oh-28002654


Border Energy, Inc. http://www.bbb.org/centralohio/business-reviews/energy-service-companies/border-energy-inc-in-dublin-oh-13005507



According to information supplied by the company:

- On Dec. 31, 2011, Interstate Gas Supply, Inc. purchased from Halstead Investments, LLC. Owned by Scott White, , the assets and liabilities of Accent Energy Group, LLC, and  Accent Energy Group continued to operate as a wholly-owned subsidiary of Interstate Gas Supply, Inc. Accent Energy Group, also doing business as Dynowatt, maintains a primary business office at 6100 Emerald Parkway, Dublin, OH 43016 and an additional office location at 630 East Southlake Boulevard, Suite 119, Southlake, TX 76092.

- On Aug. 31, 2014, Interstate Gas Supply, Inc. purchased from previous business owners Steve Casciani and Andrew Mitrey the assets and liabilities of Border Energy, Inc., and Border Energy, Inc. continued to operate as a wholly-owned subsidiary of Interstate Gas Supply, Inc. 

 

 

X
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

Find a LocationX

  Change Location
Show Only Accredited Locations