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BBB Accredited Business since

IGS Energy

Additional Locations

Phone: (614) 659-5000 Fax: (614) 659-5068 View Additional Phone Numbers 6100 Emerald Pkwy, Dublin, OH 43016 View Additional Email Addresses http://www.igsenergy.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

IGS Energey is headquartered in Dublin, Ohio and the company supplies natural gas for residential, commercial & industrial consumers primarily in the Midwest.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that IGS Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for IGS Energy include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 149 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

149 complaints closed with BBB in last 3 years | 24 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 69
Billing/Collection Issues 34
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 45
Total Closed Complaints 149

Customer Reviews Summary Read customer reviews

37 Customer Reviews on IGS Energy
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 33
Total Customer Reviews 37

Additional Information

BBB file opened: May 07, 1993 Business started: 08/09/1989 in OH Business started locally: 08/09/1989 Business incorporated 08/09/1989 in OH
Type of Entity

Corporation

Business Management
Mr. Lance Schneier, CEO Mr. Ronald L. Waterman, Asst General Counsel Mr. Scott H. White, President, CEO Mr. Doug Austin, Vice President Ms. Tara Chapman, Compliance Manager Ms. Cathy Conner, Secretary/Treasurer Mr. Lawrence Friedeman, VP Regulatory Affairs & Compliance Mr. Jim Kilgore, Director of Marketing Mr. Scott H. White, President Ms. Tami Wilson, Manager
Contact Information
Customer Contact: Ms. Tara Chapman, Compliance Manager
Principal: Mr. Lance Schneier, CEO
Principal: Mr. Ronald L. Waterman, Asst General Counsel
Principal: Mr. Scott H. White, President, CEO
Business Category

Energy Service Companies Electric Companies Natural Gas Companies

Alternate Business Names
Accent Energy Border Energy Dynowatt Interstate Gas Supply, Inc.
Business Management

According to information we have at this time:

     - Effective Dec. 31, 2011, Interstate Gas Supply, Inc. purchased from Halstead Investments, LLC, the entire ownership interest (and thereby all assets and liabilities) of Accent Energy Group, LLC, and its subsidiaries.

     - Effective Aug. 31, 2014, Interstate Gas Supply, Inc. purchased from previous business owners Steve Casciani and Andrew Mitrey all the stock (and thereby all the assets and liabilities) of Border Energy, Inc.

     - Effective Jan. 6, 2016, Interstate Gas acquired DPL Energy Resources, Inc. Interstate Gas Supply, Inc., d/b/a IGS Energy has a limited license to use the trade name DPL Energy, and related marks for 18 months, after which all customers will be assigned to Interstate Gas Supply, Inc.  BBB serving Central Ohio maintains a separate BBB Business Review  on Interstate Gas Supply, Inc., d/b/a IGS Energy which is available at this link: http://www.bbb.org/centralohio/business-reviews/energy-service-companies/igs-energy-in-dublin-oh-31000371. DPL Energy Resources, Inc. d/b/a DPL Energy, was formerly a wholly-owned subsidiary of DPL Inc. located at 1065 Woodman Dr., Dayton, OH 45432. BBB Dayton maintains a separate BBB Business Review on DPL Inc. which is available at http://www.bbb.org/dayton/business-reviews/electric-companies/dpl-in-dayton-oh-2019 .


Customer Review Rating plus BBB Rating Summary

IGS Energy has received 3.8 out of 5 stars based on 37 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.