BBB Business Review

This Business is not BBB accredited

Direct Energy

View Additional Phone Numbers 5400 Frantz Rd Ste 350, Dublin, OH 43016

View BBB Rating for Direct Energy's headquarters.

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The scope of this report concerns the company's operations in Central Ohio. With operations across Canada, Texas and the north-eastern United States, Direct Energy delivers energy and related services to over five million residential and commercial customers

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation status and program participation within this report refers to the company's local operations and their affiliation with our BBB serving Central Ohio.

BBB Complaint Information

Find aggregate BBB complaint information for Direct Energy. BBB of Greater Houston and South Texas has the full report as that BBB handles all complaints for Direct Energy.

Additional Information

BBB file opened: October 21, 1998 Business started: 08/01/1998 Business started locally: 08/01/1998 Business incorporated: 01/01/2004 in DE
Type of Entity


Business Management
Mr. Derek King, President & CEO Mr. Mike Beck, VP Sales Mr. Robert Bernstein, Complaints Administrator Mr. Dan Compton, Agent Mr. Don McConville, Regional Sales Dir. Mr. Michael Pilon, Vice President Mr. Eric Stephens, Director of Goverment Regulation Service Mr. Chad Stewart, Dir. Sales Support Ms. Andrea Varela, Manager of Operations
Contact Information
Customer Contact: Mr. Robert Bernstein, Complaints Administrator
Principal: Mr. Derek King, President & CEO
Business Category

Energy Service Companies Electric Companies Natural Gas Companies

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

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Professional AffiliationsX

Types of Complaints Handled by BBB

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We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

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