BBB Business Review

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This business is not BBB accredited.

Direct Energy

View Additional Phone Numbers 5400 Frantz Rd Ste 350, Dublin, OH 43016

Click for BBB Rating on Direct Energy

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The scope of this report concerns the company's operations in Central Ohio. With operations across Canada, Texas and the north-eastern United States, Direct Energy delivers energy and related services to over five million residential and commercial customers

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for Direct Energy. BBB of Greater Houston and South Texas has the full report as that BBB handles all complaints for Direct Energy.

Additional Information

BBB file opened: October 21, 1998 Business started: 08/01/1998 Business started locally: 08/01/1998 Business incorporated 01/01/2004 in DE
Type of Entity


Business Management
Mr. Derek King, President & CEO Mr. Mike Beck, VP Sales Mr. Robert Bernstein, Complaints Administrator Mr. Dan Compton, Agent Mr. Don McConville, Regional Sales Dir. Mr. Michael Pilon, Vice President Mr. Eric Stephens, Director of Goverment Regulation Service Mr. Chad Stewart, Dir. Sales Support Ms. Andrea Varela, Manager of Operations
Contact Information
Customer Contact: Mr. Robert Bernstein, Complaints Administrator
Principal: Mr. Derek King, President & CEO
Business Category

Energy Service Companies Electric Companies Natural Gas Companies

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.