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BBB Accredited Business since

AEP Energy

Phone: (866) 823-6738 Fax: (614) 583-1691 View Additional Phone Numbers 155 W Nationwide Blvd Ste 500, Columbus, OH 43215 View Additional Email Addresses http://aepenergy.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that AEP Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for AEP Energy. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for AEP Energy.

Additional Information

BBB file opened: May 04, 2011 Business started: 01/01/2004 in IL Business started locally: 12/30/2009 Business incorporated 12/29/2009 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission of Ohio
180 E Broad St, Columbus OH 43215
Phone Number: (800) 686-7826
Fax Number: (614) 752-8351

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Nicholas K Akins, President Mr. Jon Casadont Esq., Chief Legal Counsel Mr. Dave Daily, SR. VP of Corp. Dev. Mr. Greg B Hall, President Mr. Jim Petersen, COO & President Supply Ms. Karen Shallcross, C&I & EM Marketing Director Ms. Nancy Williams , Director, Customer Care
Contact Information
Principal: Mr. Nicholas K Akins, President
Principal: Mr. Jon Casadont Esq., Chief Legal Counsel
Customer Contact: Ms. Nancy Williams , Director, Customer Care
Business Category

Energy Service Companies Business Services - General Electric Companies

Alternate Business Names
AEP Retail Energy AEP Retail Energy Partners, LLC BlueStar
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.