BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that USA111 Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for USA111 Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 29 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||20|
|Total Closed Complaints||29|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMr. Jianwen Li, President Ms. Jennifer Evans, Lead Customer Service Rep Ms. Carolyn Schafer, General Manager
Electronic Equipment & Supplies - Dealers Internet Shopping Computers - Supplies & Parts
Products & Services
USA111 Inc. sells the following brand(s): IRULU, Irulu, Pipo, Rulu
USA111 Inc. offers the following product(s): Accessories, Cloths, Electronic item
Method(s) of PaymentPaypal, Visa Card, Master Card, Discover Card and American Express Card
Refund and Exchange PolicyWe value our customer service as the real and most important product of USA111 Inc., so we offer one-year limited warranty and 60-day money back guarantee for all of our products! a. Within two months after receipt of the product: As a professional company, we would kindly accept return and request for refunds for whatever reasons: Full refund with shipping fee or Free exchange for return/exchange of defects or wrong items; Full refund or free exchange for return of Non-defective items within the 60 day warranty period, customer will pay the two-way shipping fee of returned item only. which should be in original conditions with all original package contents, The safest shopping you can have any-where! b. After two months but within one year: The buyer pays the two-way shipping fee and restocking fee; if the buyer would like to exchange for a brand new one, He/she would pay a 50% restocking fee. this includes shipping the two-way shipping and a new IRulu product. We guarantee one year limited warranty. The fairest and unbeatable warranty service you can have online! Buy our products with confidence!
Alternate Business NamesCampus111.com eeedirect.com irulu.com Pigpony
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview