BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for USA111 Inc. include:
- 24 complaints filed against business
- Failure to respond to 4 complaints filed against business
- 4 complaints filed against business that were not resolved
- Length of time business has taken to resolve complaint(s)
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||22|
|Total Closed Complaints||24|
Additional Complaint Information
This company's business practices resulted in a News Release titled: “When Ordering Electronics on the Internet, Local Company Doesn't Deliver” which can be viewed by clicking here:
This company has a pattern of customer complaints alleging customer service issues and service issues. Specifically, consumer complaints allege the company fails to honor warranties, advertises products in the US that are from China, fails to abide by their own refund/exchange policies and fails to respond to requests for assistance.
On July 12, 2013, BBB began receiving responses to the complaints, but has failed to respond to our request to try to resolve the underlying issues causing the complaints. BBB will continue to monitor and update this portion of the Business Review as information is received.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. John Li, President
Electronic Equipment & Supplies - Dealers Internet Shopping Computers - Supplies & Parts
Products & Services
USA111 Inc. sells the following brand(s): IRULU, Irulu, Pipo, Rulu
USA111 Inc. offers the following product(s): Accessories, Cloths, Electronic item
Hours of Operation
Method(s) of PaymentPaypal
Refund and Exchange PolicyWe value our customer service as the real and most important product of USA111 Inc., so we offer one-year warranty and 60-day
money back guarantee for all of our products! a. Within two months after transaction: As a professional company, we would kindly accept return and request for refunds for
whatever reasons: Full refund with shipping fee or Free exchange for return/exchange of defects or wrong items, and we pay
two-way shipping fee; Full refund or free exchange for return/exchange of Non-defects, which should be in original conditions with
all original package contents, and the buyer should pay the two-way shipping fee for exchange or get refund of item price only. The
safest shopping you can have any-where! b. After two months but within one year: no return allowed and no refund; the buyer pays the two-way shipping fee for free repair
and no restocking fee; if the buyer would like to exchange for a brand new one, he/she should pay the two-way shipping fee as well
as 10% restocking fee. We guarantee one whole year warranty. The fairest and unbeatable warranty service you can have online!
Buy our products with confidence!