BBB Business Review

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This business is not BBB accredited.

Thirteen Inc., Dba CardWare International

Phone: (740) 522-2150 Fax: (740) 345-1985 View Additional Phone Numbers 432 S 22nd St, Heath, OH 43056 View Additional Web Addresses

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This company states they are a provider of technology, security, fulfillment and electronic transaction processing.  

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Thirteen Inc., Dba CardWare International include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Thirteen Inc., Dba CardWare International
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 17, 1994 Business started: 01/01/1973 in OH Business started locally: 01/01/1977
Type of Entity


Business Management
Mr. William F. Matthews, President Mr. Michael Firestone, General Manager Ms. Sandra Jackson, C.s. Manager Mr. Terrence T. Matthews, Secretary/treasurer
Contact Information
Customer Contact: Ms. Sandra Jackson, C.s. Manager
Principal: Mr. William F. Matthews, President
Business Category

Electronic Equipment & Supplies - Dealers Credit Cards & Plans - Equipment & Supplies Industrial Products Wholesalers & Distributors

Products & Services

Thirteen Inc., Dba CardWare International sells the following brand(s): Addressograph, Bartizan, Ingenico, VeriFone

Thirteen Inc., Dba CardWare International offers the following product(s): BPA Free Thermal Paper, Decals, Embossed ID Plates, Equipment Repairs, Point of Sale Equipment, Portable and Flatbed Imprinters , Refund Slips, Truncated Sales Drafts

Method(s) of Payment
Debit from Checking (ACH) or Credit Card (Visa, MasterCard, American Express & Discover)
Refund and Exchange Policy
Unused items sold and shipped by CardWare International may be returned UPS or USPS insured mail within 30 days of delivery. A 15% restock fee, less non-consumables will apply to all unwanted equipment or supplies.  Refunds will be processed according to the original method of payment, to be issued within 5-7 business days of receiving the returned product at our facility. 
Alternate Business Names
Thirteen Inc.
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.