This company has a pattern of customer complaints concerning misleading sales practices, failure to honor contracts, and failure to respond to requests for assistance. Specifically, customers say that items marked in-stock are not in-stock and are often on back order or unavailable. The customers go on to say the website says they will not be charged until the items ship, but find their credit cards have been charged when they place the orders. Some customers have said their refund checks bounce, and others say that requests for assistance are ignored.
On December 7, 2012 BBB sent correspondence to Great Deals requesting their voluntary cooperation in resolving complaints on file
with BBB and providing steps it will implement to eliminate the pattern of
The business responded on December 7, 2012 indicating they are working to fix any issues and get things back on track, and would provide BBB with their plan later. On December 13, 2012, the business responded and stated the following: " We are working with the customers and continue to focus on our customer support. We apologize for any inconvenience to our customers and will make things right with anyone that has had any issues with our company."
BBB will update this portion of the Review when new information is received.