BBB Business Review
This Business is not BBB accredited
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Headquartered in Columbus, Ohio, Big Lots operates approximately 1,400 discount retail stores in 47 states. The company also sells merchandise via the internet at www.biglots.com and through its wholesale operations which are conducted through Big Lots Wholesale, Consolidated International, and Wisconsin Toy and www.biglotswholesale.com
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Big Lots include:
- 198 complaints filed against business
- 7 complaints filed against business that were not resolved
Factors that raised the rating for Big Lots include:
- Length of time business has been operating.
- Response to 198 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||130|
|Total Closed Complaints||198|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Business ManagementMr. David Campisi, President/CEO Mr. Kyle Burlingame, Customer Service Ms. Kate McGinnis, General Counsel Mr. Mike Schlonsky, VP Associate Relations & Risk Management
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