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Find a Location

SpinLife.Com, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSpinLife.Com, LLC

    Disability Access
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.29/5stars

    Average of 48 Customer Reviews

    Customer Complaints

    111 complaints closed in last 3 years

    31 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/18/2000

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Medical Equipment supplier offering disability and mobility devices such as wheelchairs, scooters, lift chairs, massage chairs, lift beds, cushions and backs, patient lifts, vehicle lifts, stair lifts, walking aids, heavy duty aids, ramps, bath safety aids, walk-in tubs, daily living aids, standing frames, outdoor equipment. As well as parts and accessories such as tires, batteries and chargers, and attachments. 

    Products & Services

    Backs
    Bath Safety
    Batteries
    Beds
    Cushions
    Lift Chairs
    Manual Wheelchairs
    Massage Chairs
    Mobility Scooter
    Oxygen
    Patient Lifts
    Pool Lifts
    Power Wheelchairs
    Ramps
    Stair Lifts
    Standing Frames
    Vehicle Lifts
    Walk-in Tubs
    Walking Aids

    Business Details

    Location of This Business
    330 W Spring St Ste 303, Columbus, OH 43215-7301
    BBB File Opened:
    11/24/1999
    Years in Business:
    24
    Business Started:
    5/22/1999
    Accredited Since:
    1/18/2000
    Alternate Business Name
    • SpinLife, LLC
    • Revolutions, Inc
    • Product Professionals, LLC
    Hours of Operation

    Primary

    M:
    By Appt. Only
    T:
    By Appt. Only
    W:
    By Appt. Only
    Th:
    By Appt. Only
    F:
    By Appt. Only
    Sa:
    By Appt. Only
    Su:
    By Appt. Only
    Business Management
    • Ms. Lisa Stein, Investor
    • Ms. Kirsten Delay, Vice President of Sales and Marketing
    • Ms. Carla Gashi, Manager of Sales and Service
    • Ms. Allison Mautz, Director of Customer Service
    • Ms. Elizabeth McKinley, Senior Director
    • Mr. David Tull, Director of Sales and Service
    • Mr. Justin C Robinson, Vice-President of Operations, Retail Division
    Contact Information

    Principal

    • Ms. Lisa Stein, Investor
    • Mr. Justin C Robinson, Vice-President of Operations, Retail Division

    Customer Contact

    • Ms. Carla Gashi, Manager of Sales and Service
    • Mr. David Tull, Director of Sales and Service
    • Mr. Justin C Robinson, Vice-President of Operations, Retail Division
    Additional Contact Information

    Fax Numbers

    • (614) 564-1401
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    111 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/23/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    Purchased natural fit handrims based off their description on there website. Put them on my chair and they where slippery. Pushing and braking was very difficult. Wanted to return them and was told because I mounted them I would not receive a refund. I looked on their site again and saw the surge handrim with rubber ring around them. They offered them to me at a discount. When I received them they had holes drilled in to the sides of them. Clearly used and modified. Told me there would be a 30% restocking fee, but their website says 20%. Stay away from this company. Good luck!!!
    Read More

    Customer Reviews

    48 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michelle M

    1 star

    03/07/2024

    After almost an hour on the phone with a Spinlife Representative who convinced me it would not be too small for me I ordered a buzz around scooter. They waived their white glove delivery fee making me think they were doing me a favor. Instead It was delivered put together and no box was left for me. I inquired about needing to return it prior to ordering it and I was assured it would be a hassle free return and the only charge would be a 20% restocking fee. I needed to return it and when requesting the return I was sent a return authorization right away in addition to telling me there would be a $249 fee to pick it back up and $349 to ship it and a 20% restocking fee which would be $310. So for an electric scooter that cost me $1550 they want $908 to return it to them. I had to pick a star rating and the only reason I didn't give it a zero is because it wasn't an option. I am writing this on behalf of my 85 year old handicapped father

    SpinLife.Com, LLC Response

    03/21/2024

    Dear Michelle, We consider you to be a valued customer and we appreciate your business. We are sorry to hear that your purchase was not a good fit for your father. A return authorization was issued and as a courtesy we have offered to waive a portion of the return expense. It is our hope that we can assist you in the future with your mobility needs. Sincerely, SpinLife Customer Service

    Local BBB

    BBB of Central Ohio

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