BBB Business Review

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BBB Accredited Business since

SpinLife.Com, LLC

Phone: (800) 850-0335 Fax: (614) 564-1401 View Additional Phone Numbers 330 W Spring St Ste 303, Columbus, OH 43215 View Additional Email Addresses http://www.spinlife.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company states that they offer wheelchairs, electric scooters, and seating systems.

 

 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that SpinLife.Com, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for SpinLife.Com, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 63 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

63 complaints closed with BBB in last 3 years | 31 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 8
Guarantee/Warranty Issues 14
Problems with Product/Service 40
Total Closed Complaints 63

Customer Reviews Summary Read customer reviews

20 Customer Reviews on SpinLife.Com, LLC
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 1
Negative Experience 15
Total Customer Reviews 20

Additional Information

BBB file opened: November 24, 1999 Business started: 05/22/1999 in OH Business incorporated 11/08/1999 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Lisa Stein, President Ms. Kirsten Delay, Sr. V.P. Sales & Merchandising Ms. Carla Gashi, Sales and Customer Service Manager
Contact Information
Customer Contact: Ms. Carla Gashi, Sales and Customer Service Manager
Principal: Ms. Lisa Stein, President
Business Category

Disability Access Equipment Wheel Chairs Electric Scooters Wheel Chair Lifts & Ramps

Products & Services

SpinLife.Com, LLC sells the following brand(s): Afikim , Aqua Creek , Bestcare , Comfort Company , Drive Medical , E-Z Carrier , EZ- Access, Flex-A-Bed , Global Lift Corp , Golden Technologies , Harmar , Hill-Rom , Invacare , Joerns/Hoyer , Liko , MediTub , Medline , MK Batteries , Nova , PaceSaver , Praire View Ramps, Pride Mobility, Reverie , Roho , S.R. Smith , Sunrise Medical , Supracor , TiLite , Top End , Transfer Master , Varilite

SpinLife.Com, LLC offers the following product(s): Backs, Bath Safety , Batteries , Beds , Cushions, Lift Chairs , Manual Wheelchairs, Massage Chairs , Mobility Scooter , Oxygen , Patient Lifts , Pool Lifts , Power Wheelchairs , Ramps , Stair Lifts , Standing Frames , Vehicle Lifts , Walk-in Tubs , Walking Aids

Method(s) of Payment

All Major Credit Cards: Visa, American Express, Discover and MasterCard 

PayPal, PayPal Credit, Echeck, money orders, wire transfers and mailed checks 

Refund and Exchange Policy

Most items may be returned within 30 days of receipt for a full refund. They must be returned at the customer's expense in their original packaging and meet the following conditions:

Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.

Product must be returned in its original packaging. You can purchase new packaging for lift chairs and scooters by calling customer service.

A Return Authorizationmust be requested from SpinLife within 30 days of delivery of the product.

Once an RA has been received, products must be returned within 14 days.

*There are certain products that are custom-made by the manufacturer or for hygienic reasons can not be returned. These are noted in the return policy section of each product on our website.

**Some products do also have a restocking fee associated with the return. This is also noted in the return section on each product. 
Alternate Business Names
Product Professionals, LLC Revolutions, Inc Silver NetStores, LLC SpinLife, LLC
Additional Information

SpinLife.Com, LLC, appears to be a victim of a check scam. Numerous checks have gone out to consumers across the United States under the SpinLife.Com, LLC. If you received one of these checks, do not deposit it. Please report it to your local police. SpinLife.Com, LLC has notified their bank and law enforcement of the problem.


Customer Review Rating plus BBB Rating Summary

SpinLife.Com, LLC has received 3.98 out of 5 stars based on 20 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.