BBB Business Review

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This business is not BBB accredited.

Trading Phrases, Ltd.

Phone: (800) 615-6473 Fax: (888) 316-4775 200 Oak St, Columbus, OH 43235

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This company states they manufacture & sell wall decals, art and graphics.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Trading Phrases, Ltd. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Trading Phrases, Ltd.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 09, 2010 Business started: 09/15/2008 Business started locally: 09/15/2008 Business incorporated 02/28/2011 in OH
Business Management
Ms. Morgan Battisti, Co-owner Mr. Jeff Battisti, Co-owner
Contact Information
Principal: Ms. Morgan Battisti, Co-owner
Business Category

Decals Letters - Sign Monograms Art Goods Wallpapers & Wallcoverings - Retail Interior Decorators & Designers Supplies

Refund and Exchange Policy
According to the company's website as of 8/31/2011, their Return Policy states: Returns can be accepted within 30 days of purchase for a full refund (see below). Returns submitted after thirty days will be refunded in the form of Gift Certificates. All sales become final after 60 days. Please review our Return Policy carefully: Please indicate the reason for your return on your product packing slip. Returns should be mailed to: Trading Phrases ATTN: Returns, 200 Oak St, Columbus, OH 43235. The customer is responsible for all shipping costs for returned products including the shipping costs of an exchange item. Please note that Trading Phrases cannot accept any packages that are sent Cash/Check on Delivery (COD). We recommend that you send your return via an insured carrier. Trading Phrases is not responsible for lost or stolen returns. Refunds will be issued for the purchase price (excluding shipping charges and any special handling fees). Refunds will be credited only on the customer's original credit card. PayPal customers will receive a credit to their account. Customers who have paid by personal check will receive a check from Trading Phrases. Vinyl lettering that becomes damaged during the shipping process by the carrier will be replaced by Trading Phrases at no charge to the customer. If part of your order is missing or incorrect (missing letters, wrong color, incorrect design, etc.) please notify us. We will gladly correct the error at no charge if notified within 6 months from the purchase date. Each item is custom cut for a customer and cannot be restocked or resold. We reserve the right to withhold refunds in the case of a customer ordering various sizes, colors, or designs in order to determine which one to keep.
Additional Information

Vinyl lettering and designs for personal, home or business uses.

Additional Information

We're available by phone at 800-615-6473 M-F 10 am to 5 pm EST

Customer Review Rating plus BBB Rating Summary

Trading Phrases, Ltd. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.