BBB Business Review

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This business is not BBB accredited.

Loan Assistance Group

Phone: (866) 279-2432 Fax: (877) 528-8999 View Additional Phone Numbers Unknown, Columbus, OH 43215 ! There is an alert on Loan Assistance Group !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Loan Assistance Group include:

  • 12 complaint(s) filed against business
  • Length of time business has been operating
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 4
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Loan Assistance Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: March 07, 2012
Business Management
Ms. Danielle M. Stitzy, Client Care Specialist
Contact Information
Principal: Ms. Danielle M. Stitzy, Client Care Specialist
Business Category

Debt Relief Services Credit - Debt Consolidation Services

Alternate Business Names
Additional Information

According to the Arbitration clause in the company's terms and conditions on their website, they are located in Manila, Republic of the Philippines. According to information in BBB files, contact information for the company is as follows: Loan Assistance Group (new name) 3rd Floor Forex Bldg 1963 San Macelino Corner Quinno Ave, Malate, Manila Philippines 1004

BBB urges consumers to carefully consider whether to do business with a company whose location is the Philippines. The BBB does not have an office in the Philippines. BBB corresponds with Loan Assistance Group by email. Consumers with questions may wish to try contacting the Department of Trade and Industry in the Phillipines at this link:

Industry Tips
Credit Counseling Agencies & Debt Management Plans - BBB Tips Tips: Debt Negotiators, Debt Settlement Companies

Customer Review Rating plus BBB Rating Summary

Loan Assistance Group has received 3.01 out of 5 stars based on 5 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.