BBB Logo

Better Business Bureau ®
Start With Trust®
In 21 Counties in Central Ohio

BBB Business Review

Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are You the Business Owner of Comenity Capital Bank?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Comenity Capital Bank

Find a Location

Phone: (866) 327-4367 PO Box 182025, Columbus, OH 43218 http://www.comenity.net/comenity

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

World Financial Capital Bank processes credit card and billing account statements and offers commercial lending for many businesses nationwide.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Comenity Capital Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Comenity Capital Bank include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 410 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

410 complaints closed with BBB in last 3 years | 150 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 309
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 87
Total Closed Complaints 410

Customer Reviews Summary Read customer reviews

15 Customer Reviews on Comenity Capital Bank
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 14
Total Customer Reviews 15

Additional Information

top
BBB file opened: November 29, 2006 Business started: 01/01/2003 Business started locally: 01/01/2003
Type of Entity

Corporation

Business Management
Ms. Melissa Sheese, Consumer Relations Manager Ms. Hollie Briggs, Administrative Assistant Mr. Christopher Judge, Vice President of Operations Mrs. Kristy Smallwood, Director of Sales & Service Mr. Jon Smith, Customer Relations Specialist Supervisor
Contact Information
Principal: Ms. Melissa Sheese, Consumer Relations Manager
Customer Contact: Mr. Jon Smith, Customer Relations Specialist Supervisor
Business Category

Credit Cards & Plans

Alternate Business Names
American Business (credit accounts handled by Comenity Capital Bank) American Laser Skincare (credit accounts handled by Comenity Capital Bank) American TV(credit accounts handled by Comenity Capital Bank) Blair (credit accounts handled by Comenity Capital Bank) Carson's (credit accounts handled by Comenity Capital Bank) Carter Lumber DIY(credit accounts handled by Comenity Capital Bank) Carter PLC (credit accounts handled by Comenity Capital Bank) Carter Pro (credit accounts handled by Comenity Capital Bank) Comenity Dental First (credit accounts handled by Comenity Capital Bank) David's Bridal (credit accounts handled by Comenity Capital Bank) Draper's & Damon's (credit accounts handled by Comenity Capital Bank) Fastline (credit accounts handled by Comenity Capital Bank) Gardner White (credit accounts handled by Comenity Capital Bank) Haband (credit accounts handled by Comenity Capital Bank) HSN (credit accounts handled by Comenity Capital Bank) J.Jill (credit accounts handled by Comenity Capital Bank) Med Money (credit accounts handled by Comenity Capital Bank) Motorola (credit accounts handled by Comenity Capital Bank) Orchard Supply Hardware (credit accounts handled by Comenity Capital Bank) Osh (credit accounts handled by Comenity Capital Bank) Osh Commercial Services (credit accounts handled by Comenity Capital Bank) Petland (credit accounts handled by Comenity Capital Bank) Phoenix Chamber Link (credit accounts handled by Comenity Capital Bank) Smile Generation Financial (credit accounts handled by Comenity Capital Bank) Southern Pipe (credit accounts handled by Comenity Capital Bank) Springstone (credit accounts handled by Comenity Capital Bank) The Tog Shop (credit accounts handled by Comenity Capital Bank) Tiger Direct (credit accounts handled by Comenity Capital Bank) Valliani Jewelers (credit accounts handled by Comenity Capital Bank Venue (credit accounts handled by Comenity Capital Bank) Virgin America Visa (credit accounts handled by Comenity Capital Bank) Westgate Resorts (credit accounts handled by Comenity Capital Bank) WFCB World Financial Capital Bank (WFCB) World Financial Capital Bank (WFCB), A Comenity Company Your Tuition Solution (credit accounts handled by Comenity Capital Bank
Additional Information

Because the company processes commercial credit card accounts and billing statements for many businesses nationwide, the company advised in a letter to the BBB that an account number is necessary to address communication from our BBB in a timely manner. Therefore, we suggest that if you are filing correspondence with our office concerning this company, that you include your complete name and mailing address, the merchant's name, and the account number.

Business Management

Comenity Bank, which formerly did business as World Financial Network Bank, and Comenity Capital Bank, which formerly did business as World Capital Bank, are wholly-owned subsidiaries of  Alliance Data Systems, and BBB maintains separate reports on these 3 entities which are available at these links:


Industry Tips
Credit - BBB General Statement For All Debt, Credit TOBs Credit Cards - Choosing & Using Credit - FTC Tips
X
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

Industry Tips

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations