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BBB Business Review

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Comenity Bank

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Phone: (800) 675-5685 PO Box 182025, Columbus, OH 43218 http://www.comenity.net View Additional Web Addresses

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Description

Comenity Bank processes credit card and billing account statements for many retail stores and businesses nationwide.

The scope of this BBB Business Review concerns credit card and billing account marketplace interactions handled by Comenity Bank nationwide.

Other BBBs issues separate Business Reviews on those retail stores and businesses and assist with complaints involving the products and services managed directly by those retail stores and businesses. These other BBB Business Reviews may be found by searching online at http://www.bbb.org/

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Comenity Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Comenity Bank include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1655 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1655 complaints closed with BBB in last 3 years | 478 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 55
Billing/Collection Issues 1210
Delivery Issues 13
Guarantee/Warranty Issues 1
Problems with Product/Service 376
Total Closed Complaints 1655

Additional Complaint Information

BBB encourages consumers to contact Comenity first to try and resolve a complaint. 

Comenity Bank manages credit cards. Each credit card has its' own Customer Care number. To find the number you need, follow these steps:

1. Go to Comenity's website at http://www.comenity.net/comenity/ContactUs/

2.  Click on "Find the website and phone number here"

3. Type the store name (or program) displayed on your card or billing statement (may be on the back of your card).

4. Click on FIND.

The next screen shows you the Customer Care number and website associated with that credit card. 

Customer Reviews Summary Read customer reviews

162 Customer Reviews on Comenity Bank
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 3
Negative Experience 154
Total Customer Reviews 162

Additional Information

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BBB file opened: January 01, 1966 Business started: 05/01/1989 in OH Business started locally: 05/01/1989 Business incorporated: 05/01/1989 in OH
Business Management
Ms. Melissa Sheese, Consumer Relations Manager Mr. John Alatsis, Director of Sales & Service Gail Merrick, Consumer Relations Specialist Mr. Jon Smith, Consumer Relations Specialist Supervisor
Contact Information
Principal: Ms. Melissa Sheese, Consumer Relations Manager
Customer Contact: Mr. Jon Smith, Consumer Relations Specialist Supervisor
Business Category

Credit Cards & Plans Banks

Alternate Business Names
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Crew Catalog (credit accounts handled by Comenity Bank) Jessica London Catalog (Redcats USA) (credit accounts handled by Comenity Bank) Justice (credit accounts handled by Comenity Bank) Kane / Savon Furniture (credit accounts handled by Comenity Bank) Kane Furniture (credit accounts handled by Comenity Bank) King Size / Big & Tall Catalog (Redcats USA) (credit accounts handled by Comenity Bank) La Redoute Catalog (Redcats USA) (credit accounts handled by Comenity Bank) Lane Bryant (credit accounts handled by Comenity Bank) Lane Bryant Retail (credit accounts handled by Comenity Bank) LaRedoute Credit/Billing Processing (credit accounts handled by Comenity Bank) Lerner Mail Order / Metrostyle Catalog (Redcats USA) (credit accounts handled by Comenity Bank) Lerner New York (credit accounts handled by Comenity Bank) Levin Furniture (credit accounts handled by Comenity Bank) Lew Magram (credit accounts handled by Comenity Bank) Limited (credit accounts handled by Comenity Bank) Limited 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accounts handled by Comenity Bank) Newport News (Co-Brand) (credit accounts handled by Comenity Bank) NY & Company (Co-Brand) (credit accounts handled by Comenity Bank) Old Pueblo Traders (credit accounts handled by Comenity Bank) OneStopPlus.Com (credit accounts handled by Comenity Bank) Pac Sun (credit accounts handled by Comenity Bank) Pacific Sunwear (credit accounts handled by Comenity Bank) Palais Royal (credit accounts handled by Comenity Bank) Pamida (credit accounts handled by Comenity Bank) Peebles (credit accounts handled by Comenity Bank) Pier 1 (credit accounts handled by Comenity Bank) Polo Ralph Lauren (credit accounts handled by Comenity Bank) Pottery Barn (credit accounts handled by Comenity Bank) Pottery Barn Kids (credit accounts handled by Comenity Bank) Reed's Jewelers (credit accounts handled by Comenity Bank) Reeds / Mills Jewelers (credit accounts handled by Comenity Bank) Restoration Hardware (credit accounts handled by Comenity Bank) Roamans / Intimate Promise Catalog (Redcats USA) (credit accounts handled by Comenity Bank) Room Place (credit accounts handled by Comenity Bank) Samuel's Jewelers (Schubach) (credit accounts handled by Comenity Bank) Service Rewards Visa (credit accounts handled by Comenity Bank) Sharper Image (credit accounts handled by Comenity Bank) Shop at Home (credit accounts handled by Comenity Bank) Shop NBC (credit accounts handled by Comenity Bank) Silhouettes (Hanover) (credit accounts handled by Comenity Bank) Spiegel (credit accounts handled by Comenity Bank) Sportsman's Guide (credit accounts handled by Comenity Bank) Stage Stores (credit accounts handled by Comenity Bank) Steinbach (credit accounts handled by Comenity Bank) Structure (credit accounts handled by Comenity Bank) Sue Brett Credit/Billing Processing (credit accounts handled by Comenity Bank) Talbot's (credit accounts handled by Comenity Bank) The Buckle (credit accounts handled by Comenity Bank) The Company Kids (Hanover) (credit accounts handled by Comenity Bank) The Company Store (Hanover) (credit accounts handled by Comenity Bank) The Sports Authority (TSA) (credit accounts handled by Comenity Bank) Today's Man (credit accounts handled by Comenity Bank) Torrid (credit accounts handled by Comenity Bank) Trek Bikes (credit accounts handled by Comenity Bank) Under Gear (credit accounts handled by Comenity Bank) United Consumer's Club (credit accounts handled by Comenity Bank) Utango (credit accounts handled by Comenity Bank) Victoria's Secret Catalog (credit accounts handled by Comenity Bank) Victoria's Secret Stores (credit accounts handled by Comenity Bank) West Building Material (credit accounts handled by Comenity Bank) West Elm (credit accounts handled by Comenity Bank) WFNB WFNNB Wickes Lumber (credit accounts handled by Comenity Bank) Winbook (credit accounts handled by Comenity Bank) Woman Within (credit accounts handled by Comenity Bank) Woman Within Mail Order Catalog (Redcats USA) (credit accounts handled by Comenity Bank) Woman's Apparel Group (credit accounts handled by Comenity Bank) Woodcraft Catalog (credit accounts handled by Comenity Bank) World Financial Network Bank World Financial Network Bank (WFNNB), A Comenity Company World Financial Network National Bank World Master Card (credit accounts handled by Comenity Bank) Younkers (credit accounts handled by Comenity Bank) Z Gallerie (credit accounts handled by Comenity Bank)
Additional Information

Because the company processes consumer credit card accounts and billing statements for many retail stores and businesses, the company advised in a letter to the BBB that an account number is necessary to address communication from our BBB in a timely manner. Therefore, we suggest that if you are filing correspondence with our office concerning this company, that you include your complete name and mailing address, the merchant's name, and the account number.

Company advises if consumers are attempting to reach Customer Service, check the number on the back of their card for the appropriate number for that client.  

Business Management

Comenity Bank, which formerly did business as World Financial Network Bank, and Comenity Capital Bank, which formerly did business as World Capital Bank, are wholly-owned subsidiaries of  Alliance Data Systems, and BBB maintains separate reports on these 3 entities which are available at these links:


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