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BBB Accredited Business since

AC Lens

Phone: (614) 921-9833 Fax: (614) 921-9867 View Additional Phone Numbers 4265 Diplomacy Dr, Columbus, OH 43228 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


AC Lens is an online retailer of contact lenses, eyeglasses, reading glasses, and other eye care products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that AC Lens meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

4 Customer Reviews on AC Lens
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: October 08, 1999 Business started: 01/01/1996 in OH Business started locally: 01/01/1994 Business incorporated 04/15/1998 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Optical Dispensers Board
77 S. High St 16th Fl, Columbus OH 43266
Phone Number: (614) 466-9707

Type of Entity


Business Management
Mr. Peter M. Clarkson, President Ms. Beth Cale Mr. Phil Ditrich Mr. Robert Drumm, Director of Marketing Mr. Randy Fisher, General Manager
Contact Information
Principal: Mr. Peter M. Clarkson, President
Customer Contact: Mr. Randy Fisher, General Manager
Business Category

Contact Lenses Sunglasses Eyeglass Suppliers Internet Shopping

Products & Services

AC Lens sells the following brand(s): Acuvue, Air Optix, Bausch & Lomb, Biofinity, Foster Grant, Hello Kitty, Many more, Oakley, Proclear, Ralph Lauren, Ray-Ban

AC Lens offers the following product(s): Allergy Relief, Computer Glasses, Contact Lenses, Designer Eyeglass Frames, Eye Drops, Gaming Glasses, Many More, Prescription Eyeglasses, Reading Glasses, Sunglasses

Method(s) of Payment
Visa, Mastercard, American Express, Discover, PayPal, PayPal Credit, and more
Refund and Exchange Policy
Refunds and exchanges vary by site but typically you will receive a 90 day no questions asked guarantee on any order. See the various sites for more details.          
Alternate Business Names
Arlington Contact Lens Service, Inc. Frame Boutique
Business Management

The principals of this firm, Peter Clarkson and Phil Dietrich are principals of PCPD, Inc and Baseball Rampage. BBB maintains separate report on those companies.

Customer Review Rating plus BBB Rating Summary

AC Lens has received 4.01 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.