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BBB Accredited Business since

Columbus Finance Inc

Phone: (614) 236-8541 Fax: (614) 236-5590 3050 E Main St, Columbus, OH 43209 View Additional Email Addresses http://www.columbusfinance.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers auto loans and financing services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Columbus Finance Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Columbus Finance Inc include:

  • 15 complaint(s) filed against business

Factors that raised the rating for Columbus Finance Inc include:

  • Length of time business has been operating
  • Response to 15 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 7
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 15

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Columbus Finance Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: November 01, 1962 Business started: 07/01/1960 Business started locally: 07/01/1960 Business incorporated 10/14/1975 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Division of Financial Institutions
77 S High St 21ST Fl, Columbus OH 43215
http://www.com.ohio.gov/fiin/
Phone Number: (614) 728-8400
webdfi@dfi.com.state.oh.us

Type of Entity

Corporation

Business Management
Mr. Ken Zurhorst, Vice President
Contact Information
Customer Contact: Mr. Ken Zurhorst, Vice President
Business Category

Consumer Finance & Loan Companies Loans

Alternate Business Names
CFI CFI, Columbus Finance, Inc. CFI, Columbus Mortgage Inc. Columbus Finance Mortgage Inc. Columbus Mortgage Inc

Customer Review Rating plus BBB Rating Summary

Columbus Finance Inc has received 3.26 out of 5 stars based on 4 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.