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BBB Accredited Business since

United Rentals

Phone: (614) 409-9200 Fax: (614) 409-9085 View Additional Phone Numbers 2058 Williams Rd, Columbus, OH 43207 http://www.unitedrentals.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company states this branch specializes in the rental, sales & service of aerial lift equipment, variable-reach forklifts, warehouse forklifts & industrial cranes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that United Rentals meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for United Rentals include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on United Rentals
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 21, 2001 Business started: 01/01/1997 Business started locally: 01/01/1997 Business incorporated 01/01/1997 in CT
Type of Entity


Business Management
Mr. Jeff Felzien, Branch Manager Mr. Matthew J Flannery, COO Mr. Michael K Kneeland, CEO Mr. William B Plummer, CFO
Contact Information
Principal: Mr. Jeff Felzien, Branch Manager
Business Category

Construction Equipment Sales / Services Cranes Industrial Equipment & Supplies Lifts Contractors Equipment & Supplies - Rent & Lease Tools - Rent

Products & Services

United Rentals sells the following brand(s): Broderson Manufacturing, Doosan Industrial Vehicle, Genie (a Terex brand), Hy-brid Lifts by Custom Equipment, JLG Industries, Skyjack

Alternate Business Names
United Rentals (North America), Inc United Rentals Aerial Equipment United Rentals, Inc
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.