BBB Business Review

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BBB Accredited Business since

EPCON Communities

Phone: (614) 761-1010 Fax: (614) 761-1155 500 Stonehenge Pkwy, Dublin, OH 43017 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that EPCON Communities meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for EPCON Communities include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

7 Customer Reviews on EPCON Communities
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 7

Additional Information

BBB file opened: November 13, 1990 Business started: 01/01/1986 in OH Business started locally: 01/01/1986 Business incorporated 08/01/1988 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Columbus Building & Development Services
757 Carolyn Ave, Columbus OH 43224
Phone Number: (614) 645-7433

Type of Entity


Business Management
Mr. Craig A. Thomas, VP Development & Construction Ms. Karen Antill, Exec. Asst. to Craig Thomas Mr. Ed Bacome, Principal Mr. Philip G. Fankhauser, Principal
Contact Information
Customer Contact: Ms. Karen Antill, Exec. Asst. to Craig Thomas
Principal: Mr. Craig A. Thomas, VP Development & Construction
Business Category

Condominiums Property Management Home Builders Real Estate Developers

Alternate Business Names
Epcon Communities Franchising, Inc. Epcon Investments, LLC Epcon Properties, Inc. EPCON Realty Inc.
Business Management

Epcon Communities was founded in 1986 in Dublin, Ohio offering construction of single-story living communities. In 1995, the Epcon Communities Franchising company was established offering to partner with other home builders nationwide through a license to use their construction plans. The scope of this BBB Business Review concerns the company's headquarters and franchisor marketplace activity in Central Ohio. Other BBB Business Reviews on independent Epcon Communities franchisees in other cities and states are available at 

Customer Review Rating plus BBB Rating Summary

EPCON Communities has received 4.81 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.