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Micro Center Computers & Electronics

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Phone: (614) 850-3000 Fax: (614) 850-3001 4119 Leap Rd  Micro Center Corporate Headquarters, Hilliard, OH 43026 View Additional Email Addresses http://www.microcenter.com View Additional Web Addresses

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Description

The scope of this report concerns Micro Electronics, Inc. headquarters, the Micro Center Online store, and all Micro Center retail stores nationwide.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Micro Center Computers & Electronics include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 176 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

176 complaints closed with BBB in last 3 years | 54 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 41
Billing/Collection Issues 5
Delivery Issues 2
Guarantee/Warranty Issues 19
Problems with Product/Service 109
Total Closed Complaints 176

Customer Complaints by Location Find complaints near me

Location Closed Complaints
Location Not Specified 147
11755 Mosteller Road Rear, Sharonville OH 45241 3
13929 N Central Expy, Dallas TX 75243 1
9294 Metcalf Ave, Overland Park KS 66212 1
87 Brentwood Promenade Ct, Saint Louis MO 63144 2
1349 SOM Center Rd., Mayfield Heights OH 44124 5
1717 West Loop South, Houston TX 77027 3
2645 N Elston Ave, Chicago IL 60647 1
550 East Lancaster Avenue, Saint Davids PA 19087 2
1275 Powers Ferry RD SE, Marietta GA 30067 3
2340 Pleasant Hill Rd, Duluth GA 30096 2
3710 Highway 100 S, Minneapolis MN 55416 3
1100 Edinger Ave, Tustin CA 92780 1
750 Central Park Avenue, Yonkers NY 10704 2

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Micro Center Computers & Electronics
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 9
Total Customer Reviews 10

Additional Information

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BBB file opened: September 30, 1980 Business started: 04/01/1980 Business started locally: 04/01/1980 Business incorporated: 08/19/1988 in OH
Type of Entity

Corporation

Business Management
Mr. Richard Mershad, President & CEO Mr. Jorge Alvarado, General Manager - Rockville, MD Mr. Arse Askarya, General Manager, Cambridge, MA Mr. Bill Baehner, General Manager - Dallas, TX Mr. Joe Benincasa, General Manager - Fairfax, VA Mr. Jim Bentinck, Retail Sales Manager - Dallas, TX blank Jesse Berumen, Operations Manager - Tustin, CA Mr. John Betts, Operations Manager, Overland Park, KS Mr. James Brady, Operations Manager - Mayfield Heights, OH Mr. Kenneth Brasington, Knowledge Manager - Fairfax, VA Mr. David Bruno, Knowledge Manager - Chicago, IL Mr. Andrew Burris, General Manager - Marietta GA Mr. Juan Cabrera, Retail Sales Manager - Cambridge, MA Mr. Richard Cardenas, Retail Sales Manager - Yonkers, NY Ms. Layda Cardoso, General Manager, Westmont, IL Mr. Nicolas Carranza, Knowledge Manager - Westmont, IL Mr. George Cassa, Retail Sales Manager - Denver, CO Mr. Leo Chavez, Operations Manager - Westmont, IL Mr. Charles Coleman, Knowledge Manager - Cambridge, MA Mr. Edcular Crenshaw, Retail Sales Manager - Chicago, IL Mr. Peter Donoghue, Operations Manager - Cambridge, MA Mr. Tom Eckert, General Manager - Westbury, NY Mr. Mike Ellis, General Manager - Madison Heights, MI Mr. Jonathan Eusebio, Operations Manager - Denver, CO Mr. Scott Fahey, Retail Sales Manager - Sharonville, OH Ms. Colleen Flanagan, Retail Sales Manager - Dallas, TX Mr. Daniel Gallo, General Manager - Paterson, NJ Ms. Lois Garda, General Manager - Yonkers, NY Mr. Abdull Gharzai, Operations Manager - Fairfax, VA Mr. Mike Grant, Operations Manager - Marietta GA Ms. Belynda Green, Retail Sales Manager - Duluth, GA Mr. Brandon Green, Knowledge Manager - Dallas, TX blank Robleh Gulaid, Operations Manager - Yonkers, NY Ms. Susan Hall, General Manager - Overland Park, KS Mr. Mark Hawes, General Manager - St. Louis Park - MN Mr. John Herron, Knowledge Manager - Rockville, MD Mr. Chuck Hutchinson, Knowledge Manager - Mayfield Heights, OH Mr. Dan Ivy, Retail Sales Manager - Marietta GA Mr. Matt Jaquess, Retail Sales Manager - Towson, MD Mr. Don Johnson, Operations Manager - Towson, MD Ms. Tonya Johnson , Operations Manager - Sharonville, OH Ms. Jackie Joiner, Operations Manager - Rockville, MD Mr. Jeff Katz, Retail Sales Manager - Fairfax, VA Mr. Jeff Kemper, Knowledge Manager - St. David's, PA Mr. Declan Last, Operations Manager - St. David's, PA Ms. Demara Leos, Knowledge Manager - Marietta GA Mr. Roger Lewis, Operations Manager - Chicago, IL Ms. Anna Lopez, Retail Sales Manager - Houston, TX Mr. Mark Lucas, Operations Manager - Houston, TX Mr. Martell Lucas, General Manager - Towsend, MD Mr. Matt Lyons, Knowledge Manager - Sharonville, OH Mr. Daniel Martins, Retail Sales Manager - Westbury, NY Mr. Kenneth McAlexander, Knowledge Manager - Duluth, GA Mr. Greg Moore, Knowledge Manager - Madison Heights, MI Mr. Robert Mucaria, Operations Manager - Westbury, NY Ms. Jessica Nelson, Knowledge Manager - Tustin, CA Ms. Colleen Niemiec, Operations Manager - Madison Heights, MI Tahnee Nolasco, Retail Sales Manager - Paterson, NJ Aaron Nolte, General Manager - Brentwood, MO blank Chris Olexa, Retail Sales Manager - Tustin, CA Mr. Michael Portnoy, Knowledge Manager - Denver, CO Mr. Patrick Raeihle, Knowledge Manager - Westbury, NY Mr. Jim Rhodes, Knowledge Manager - Brentwood, MO Mr. Matthew Robinson, Knowledge Manager - Houston, TX Mr. Glen Rorison, General Manager - Chicago, IL Miss. Katie Ryza, Retail Sales Manager - Westmont, IL Mr. Keith Savasten, Knowledge Manager - Overland Park, KS Mr. Marc Siegel, Retail Sales Manager - Rockville, MD Mr. Jeff Solheim, Retail Sales Manager - St. Louis Park, MN Mr. Alex Stabinski, Retail Sales Manager - St. David's PA Mr. Coy Stephens, Operations Manager - Columbus, OH Mr. Bruce Stern, General Manager - St. David's, PA Mr. Brian Stranges, General Manager - Denver, CO Mr. Guy Stratton, General Manager - Houston, TX Mr. Dedrick Swain, General Manager - Duluth, GA Mr. Edward Talhame, Knowledge Manager - Towson, MD Mr. Richard Thomason, Operations Manager - Duluth, GA Mr. Chris Tripodo, General Manager - Mayfield Heights, OH Mr. Mike Ward, Operations Manager - St. Louis Park, MN Mr. Matt Webb, Retail Sales Manager - Columbus, OH Mr. Tom Welsh, General Manager - Columbus, OH Mr. Jeff White, General Manager - Sharonville, OH Mr. Brent Wilker, Knowledge Manager - St. Louis Park, MN Mr. Charles Wilson, Knowledge Manager - Mayfield Heights, OH Mr. Scott Youngblood, Operations Manager - Brentwood, MO Mr. Jim Zehren, Retail Sales Manager - Overland Park,KS Mr. Greg Zupan, General Manager, Tustin, CA
Contact Information
Principal: Mr. Richard Mershad, President & CEO
Business Category

Computers Hardware, Software & Services Computers - Supplies & Parts

Hours of Operation
M: 10:00 AM - 7:00 PM
T: 10:00 AM - 7:00 PM
W: 10:00 AM - 7:00 PM
Th: 10:00 AM - 7:00 PM
F: 10:00 AM - 7:00 PM
S: 10:00 AM - 6:00 PM
Su: Closed
Refund and Exchange Policy
http://www.microcenteronline.com/site/customer-support/return-policy.aspx

Please check the company's website or directly with the company for current details. 

As of 4.4.13 the website Micro Center Return Policy Stated:

New merchandise may be exchanged or returned for refund with your original packing slip subject to the conditions listed below. Micro Center® reserves the right to decline any return or exchange where the product is not in "like-new" condition. "Like-new" means the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories. Returns / exchanges require an RMA (Return Merchandise Authorization) Number, which is valid for 10 days. To obtain an RMA Number, contact Customer Service. Shipping charges incurred in connection with the exchange or return of new merchandise are non-refundable.

We guarantee your satisfaction on every product we sell with a full refund — and you won’t even need a receipt.* We want you to be satisfied with your Micro Center purchase. However, if you need help or need to return an item, we’re here for you!

If an item you have purchased from us is not working as expected, please visit one of our in-store Knowledge Experts for free help, where they can solve your problem or even exchange the item for a product that better suits your needs.

If you need to return an item, simply bring it back to any Micro Center store for a full refund or exchange. *If you are a Micro Center Insider or if you have provided us with validated contact information (name, address, email address), you won’t even need your receipt.

Desktop / notebook computers, tablets, processors, motherboards, digital cameras, camcorders and projectors, and CD/DVD duplicators may be returned within 15 days of purchase. All other products may be returned within 30 days of purchase. Merchandise must be in new condition, with original carton/UPC, and all packaging/accessories/materials. If you need to return software, a game or a movie, remember that you may not retain any copies — it’s not legal, and it’s not nice.

Refunds will take up to 14 business days to process from the date that Micro Center® receives the merchandise, and will be credited to the credit card or debit card account used for the original purchase.
 

PLEASE SAVE YOUR PACKING SLIP

Please note that we are not responsible for expenses, fees or other costs incurred by our Customers as a result of defective or incompatible products.

For further information on how to return merchandise online, click on the following link: How to Return an item to Micro Center Online®. Merchandise is deemed returned online on the date that an RMA is obtained provided that Micro Center® receives the merchandise within 10 days of the issuance of the RMA. Merchandise received after the expiration of 10 days from the date of issuance of the RMA is deemed to be returned online on the date that Micro Center® receives the merchandise, and Micro Center® may exercise the rights and remedies set forth in the Terms of Sale including, but not limited to, the right to refuse to accept delivery of the merchandise and to charge the customer the retail price of the merchandise plus a handling charge. You may also return or exchange new merchandise at your local Micro Center® store in accordance with the return policy of that store.
Alternate Business Names
Micro Center Micro Center Online Micro Center Retail Stores Micro Electronics, Inc.
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
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