BBB Business Review

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Micro Center Computers & Electronics

Find a Location

Phone: (614) 850-3000 Fax: (614) 850-3001 View Additional Phone Numbers 4119 Leap Rd  Micro Center Corporate Headquarters, Hilliard, OH 43026 View Additional Email Addresses http://www.microcenter.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

The scope of this report concerns Micro Electronics, Inc. headquarters, the Micro Center Online store, and all Micro Center retail stores nationwide.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Micro Center Computers & Electronics include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 166 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

166 complaints closed with BBB in last 3 years | 58 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 42
Billing/Collection Issues 4
Delivery Issues 1
Guarantee/Warranty Issues 29
Problems with Product/Service 90
Total Closed Complaints 166

Customer Complaints by Location Find complaints near me

Location Closed Complaints
Location Not Specified 114
747 Bethel Rd, Micro Center Store, Columbus OH 43214 4
1957 E Joppa Rd, Parkville MD 21234 1
11755 Mosteller Rd Rear, Sharonville OH 45241 7
13929 N Central Expy, Dallas TX 75243 1
9294 Metcalf Ave, Overland Park KS 66212 1
87 Brentwood Promenade Ct, Saint Louis MO 63144 2
1349 Som Center Rd, Mayfield Hts OH 44124 8
1717 West Loop S, Houston TX 77027 3
2645 N Elston Ave, Chicago IL 60647 1
550 E Lancaster Ave, Saint Davids PA 19087 2
1275 Powers Ferry Rd SE, Marietta GA 30067 4
2340 Pleasant Hill Rd, Duluth GA 30096 3
1776 E Jefferson St Ste 203, Rockville MD 20852 1
3710 Highway 100 S, Minneapolis MN 55416 3
1100 Edinger Ave, Tustin CA 92780 2
750 Central Park Ave, Yonkers NY 10704 2
32800 Concord Dr, Madison Hts MI 48071 4
850 3rd Ave, Corner Of 31st Street And 3rd Avenue, Brooklyn NY 11232 1
5305 S Rice Ave, Houston TX 77081 2

Customer Reviews Summary Read customer reviews

26 Customer Reviews on Micro Center Computers & Electronics
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 3
Negative Experience 22
Total Customer Reviews 26

Additional Information

BBB file opened: September 30, 1980 Business started: 06/27/1988 in DE Business started locally: 04/01/1980 Business incorporated 06/27/1988 in DE
Type of Entity

Foreign Corporation

Business Management
Mr. Richard Mershad, President & CEO Mr. Jorge Alvarado, General Manager - Rockville, MD Mr. Arse Askarya, General Manager, Cambridge, MA Mr. Joe Benincasa, General Manager - Fairfax, VA Mr. Jim Bentinck, Retail Sales Manager - Dallas, TX Mr. James Brady, Operations Manager - Mayfield Heights, OH Mr. Kenneth Brasington, Knowledge Manager - Fairfax, VA Mr. David Bruno, Knowledge Manager - Chicago, IL Mr. Andrew Burris, General Manager - Marietta GA Mr. Juan Cabrera, Retail Sales Manager - Cambridge, MA Mr. Richard Cardenas, Retail Sales Manager - Yonkers, NY Ms. Layda Cardoso, General Manager, Westmont, IL Mr. Nicolas Carranza, Knowledge Manager - Westmont, IL Mr. Leo Chavez, Operations Manager - Westmont, IL Mr. Charles Coleman, Knowledge Manager - Cambridge, MA Mr. Edcular Crenshaw, Retail Sales Manager - Chicago, IL Mr. Peter Donoghue, Operations Manager - Cambridge, MA Mr. Tom Eckert, General Manager - Westbury, NY Mr. Mike Ellis, General Manager - Madison Heights, MI Mr. Jonathan Eusebio, Operations Manager - Denver, CO Ms. Colleen Flanagan, Retail Sales Manager - Dallas, TX Mr. Daniel Gallo, General Manager - Paterson, NJ Ms. Lois Garda, General Manager - Yonkers, NY Mr. Abdull Gharzai, Operations Manager - Fairfax, VA Mr. Mike Grant, Operations Manager - Marietta GA Ms. Belynda Green, Retail Sales Manager - Duluth, GA Mr. Brandon Green, Knowledge Manager - Dallas, TX blank Robleh Gulaid, Operations Manager - Yonkers, NY Ms. Susan Hall, General Manager - Overland Park, KS Mr. John Herron, Knowledge Manager - Rockville, MD Mr. Chuck Hutchinson, Knowledge Manager - Mayfield Heights, OH Mr. Dan Ivy, Retail Sales Manager - Marietta GA Mr. Matt Jaquess, Retail Sales Manager - Towson, MD Mr. Don Johnson, Operations Manager - Towson, MD Ms. Tonya Johnson , Operations Manager - Sharonville, OH Ms. Jackie Joiner, Operations Manager - Rockville, MD Mr. Jeff Katz, Retail Sales Manager - Fairfax, VA Mr. Jeff Kemper, Knowledge Manager - St. David's, PA Ms. Demara Leos, Knowledge Manager - Marietta GA Mr. Roger Lewis, Operations Manager - Chicago, IL Mr. Mark Lucas, Operations Manager - Houston, TX Mr. Martell Lucas, General Manager - Towsend, MD Mr. Matt Lyons, Knowledge Manager - Sharonville, OH Mr. Daniel Martins, Retail Sales Manager - Westbury, NY Mr. Kenneth McAlexander, Knowledge Manager - Duluth, GA Mr. Greg Moore, Knowledge Manager - Madison Heights, MI Mr. Robert Mucaria, Operations Manager - Westbury, NY Ms. Jessica Nelson, Knowledge Manager - Tustin, CA Ms. Colleen Niemiec, Operations Manager - Madison Heights, MI Tahnee Nolasco, Retail Sales Manager - Paterson, NJ Aaron Nolte, General Manager - Brentwood, MO blank Chris Olexa, Retail Sales Manager - Tustin, CA Mr. Michael Portnoy, Knowledge Manager - Denver, CO Mr. Patrick Raeihle, Knowledge Manager - Westbury, NY Mr. Jim Rhodes, Knowledge Manager - Brentwood, MO Mr. Matthew Robinson, Knowledge Manager - Houston, TX Mr. Glen Rorison, General Manager - Chicago, IL Miss. Katie Ryza, Retail Sales Manager - Westmont, IL Mr. Keith Savasten, Knowledge Manager - Overland Park, KS Mr. Marc Siegel, Retail Sales Manager - Rockville, MD Mr. Jeff Solheim, Retail Sales Manager - St. Louis Park, MN Mr. Alex Stabinski, Retail Sales Manager - St. David's PA Mr. Coy Stephens, Operations Manager - Columbus, OH Mr. Bruce Stern, General Manager - St. David's, PA Mr. Brian Stranges, General Manager - Denver, CO Mr. Guy Stratton, General Manager - Houston, TX Mr. Dedrick Swain, General Manager - Duluth, GA Mr. Edward Talhame, Knowledge Manager - Towson, MD Mr. Richard Thomason, Operations Manager - Duluth, GA Mr. Chris Tripodo, General Manager - Mayfield Heights, OH Mr. Mike Ward, Operations Manager - St. Louis Park, MN Mr. Matt Webb, Retail Sales Manager - Columbus, OH Mr. Tom Welsh, General Manager - Columbus, OH Mr. Jeff White, General Manager - Sharonville, OH Mr. Brent Wilker, Knowledge Manager - St. Louis Park, MN Mr. Charles Wilson, Knowledge Manager - Mayfield Heights, OH Mr. Scott Youngblood, Operations Manager - Brentwood, MO Mr. Jim Zehren, Retail Sales Manager - Overland Park,KS
Contact Information
Customer Contact: Mr. James Anderson, Customer Relations
Principal: Mr. Richard Mershad, President & CEO
Business Category

Computers Hardware, Software & Services Computers - Supplies & Parts

Hours of Operation
M: 10:00 AM - 7:00 PM
T: 10:00 AM - 7:00 PM
W: 10:00 AM - 7:00 PM
Th: 10:00 AM - 7:00 PM
F: 10:00 AM - 7:00 PM
S: 10:00 AM - 6:00 PM
Su: Closed
Refund and Exchange Policy
http://www.microcenteronline.com/site/customer-support/return-policy.aspx

Please check the company's website or directly with the company for current details. 

As of 4.4.13 the website Micro Center Return Policy Stated:

New merchandise may be exchanged or returned for refund with your original packing slip subject to the conditions listed below. Micro Center® reserves the right to decline any return or exchange where the product is not in "like-new" condition. "Like-new" means the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories. Returns / exchanges require an RMA (Return Merchandise Authorization) Number, which is valid for 10 days. To obtain an RMA Number, contact Customer Service. Shipping charges incurred in connection with the exchange or return of new merchandise are non-refundable.
 
We guarantee your satisfaction on every product we sell with a full refund — and you won’t even need a receipt.* We want you to be satisfied with your Micro Center purchase. However, if you need help or need to return an item, we’re here for you!
 
If an item you have purchased from us is not working as expected, please visit one of our in-store Knowledge Experts for free help, where they can solve your problem or even exchange the item for a product that better suits your needs.
 
If you need to return an item, simply bring it back to any Micro Center store for a full refund or exchange. *If you are a Micro Center Insider or if you have provided us with validated contact information (name, address, email address), you won’t even need your receipt.
 
Desktop / notebook computers, tablets, processors, motherboards, digital cameras, camcorders and projectors, and CD/DVD duplicators may be returned within 15 days of purchase. All other products may be returned within 30 days of purchase. Merchandise must be in new condition, with original carton/UPC, and all packaging/accessories/materials. If you need to return software, a game or a movie, remember that you may not retain any copies — it’s not legal, and it’s not nice.
 
Refunds will take up to 14 business days to process from the date that Micro Center® receives the merchandise, and will be credited to the credit card or debit card account used for the original purchase.
 
 
PLEASE SAVE YOUR PACKING SLIP
 
Please note that we are not responsible for expenses, fees or other costs incurred by our Customers as a result of defective or incompatible products.
 
For further information on how to return merchandise online, click on the following link: How to Return an item to Micro Center Online®. Merchandise is deemed returned online on the date that an RMA is obtained provided that Micro Center® receives the merchandise within 10 days of the issuance of the RMA. Merchandise received after the expiration of 10 days from the date of issuance of the RMA is deemed to be returned online on the date that Micro Center® receives the merchandise, and Micro Center® may exercise the rights and remedies set forth in the Terms of Sale including, but not limited to, the right to refuse to accept delivery of the merchandise and to charge the customer the retail price of the merchandise plus a handling charge. You may also return or exchange new merchandise at your local Micro Center® store in accordance with the return policy of that store.
Alternate Business Names
Micro Center Micro Center Online Micro Center Retail Stores Micro Electronics, Inc.

Customer Review Rating plus BBB Rating Summary

Micro Center Computers & Electronics has received 3.81 out of 5 stars based on 26 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.