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This company offers debt collection services, specializing in collecting student loans.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Reliant Capital Solutions LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 14 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||14|
Additional Complaint Information
Consumers from across the United States have contacted BBB indicating the Reliant Capital Solutions' representatives falsely identify themselves as being from a government entity, such as the Attorney General's office.
Consumers are advised that it is a violation of the Fair Debt Collection Practices Act to falsely state that a complaint has been filed against a consumer, to fail to disclose that a communication is from a debt collector, to make a telephone call without meaningful disclosure of the caller's identity or to falsely state and/or imply that the caller is with the attorney general's office.
RCS has responded to some consumers indicating they would not be contacted by phone again, or the account was returned or that if the consumer would like the calls to stop they may send a letter asking them not to contact them by phone to the following address:
Reliant Capital Solutions, LLC
750 Cross Pointe Rd., Ste G
Gahanna, OH 43230
BBB has processed complaints from consumers living in the following states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, IN, KY, MS, NC, NE, NM, NY, OH, PA, RI, SD, TN, TX, and VA.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||11|
Type of Entity
DOMESTIC LIMITED LIABILITY COMPANY
Business ManagementMs. Margie Brickner, President Mr. Darren Heimburg, Compliance
Alternate Business NamesRCS Reliant Recovery Solutions LLC
The Fair Debt Collection Practices Act (FDCPA) applies to personal, family, and household debts, including student loans. The FDCPA prohibits debt collectors from engaging in unfair, deceptive, or abusive practices while collecting these debts. Your rights under the Fair Debt Collection Practices Act: - Debt collectors may contact you only between 8 a.m. and 9 p.m. - Debt collectors may not contact you at work if they know your employer disapproves. - Debt collectors may not harass, oppress, or abuse you. - Debt collectors may not lie when collecting debts, such as falsely implying that you have committed a crime. - Debt collectors must identify themselves to you on the phone. - Debt collectors must stop contacting you if you ask them to in writing. You may report a debt collector for any problems you have to BBB at (www.bbb.org), your state Attorney Generals' office (www.naag.org) and the Federal Trade Commission (www.ftc.gov). Many states have their own debt collection laws that are different from the federal Fair Debt Collection Practices Act. Your Attorney Generals' office can help you determine your rights under your state's law. If you live in Maryland, you may wish to contact the Maryland State Collection Agency Licensing Board in the Office of the Commissioner of Financial Regulation at 410-230-6100 or by writing a letter to: Commissioner of Financial Regulation Attention: Consumer Services Unit 500 North Calvert Street, Suite 402 Baltimore, Maryland 21202
Industry TipsCredit - BBB General Statement For All Debt, Credit TOBs
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview