BBB Business Review

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This business is not BBB accredited.

Reliant Capital Solutions LLC

Additional Locations

Phone: (614) 452-6100 Fax: (614) 452-6099 View Additional Phone Numbers 750 Cross Pointe Rd Ste G, Columbus, OH 43230 http://www.reliantcapitalsolutions.com View Additional Web Addresses


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Description

This company offers debt collection services, specializing in collecting student loans.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Reliant Capital Solutions LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 14 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 14
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 14

Additional Complaint Information

Consumers from across the United States have contacted BBB indicating the Reliant Capital Solutions' representatives falsely identify themselves as being from a government entity, such as the Attorney General's office. 

Consumers are advised that it is a violation of the Fair Debt Collection Practices Act to falsely state that a complaint has been filed against a consumer, to fail to disclose that a communication is from a debt collector, to make a telephone call without meaningful disclosure of the caller's identity or to falsely state and/or imply that the caller is with the attorney general's office. 
 
RCS has responded to some consumers indicating they would not be contacted by phone again, or the account was returned or that if the consumer would like the calls to stop they may send a letter asking them not to contact them by phone to the following address:

Reliant Capital Solutions, LLC
750 Cross Pointe Rd., Ste G
Gahanna, OH 43230

BBB has processed complaints from consumers living in the following states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, IN, KY, MS, NC, NE, NM, NY, OH, PA, RI, SD, TN, TX, and VA. 

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Reliant Capital Solutions LLC
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 7
Total Customer Reviews 11

Additional Information

BBB file opened: March 03, 2008 Business started: 12/06/2006 in OH Business incorporated 12/06/2006 in OH
Type of Entity

DOMESTIC LIMITED LIABILITY COMPANY

Business Management
Ms. Margie Brickner, President Mr. Darren Heimburg, Compliance
Contact Information
Principal: Ms. Margie Brickner, President
Customer Contact: Mr. Darren Heimburg, Compliance
Business Category

Collection Agencies

Alternate Business Names
RCS Reliant Recovery Solutions LLC
Additional Information

The Fair Debt Collection Practices Act (FDCPA) applies to personal, family, and household debts, including student loans. The FDCPA prohibits debt collectors from engaging in unfair, deceptive, or abusive practices while collecting these debts. Your rights under the Fair Debt Collection Practices Act: - Debt collectors may contact you only between 8 a.m. and 9 p.m. - Debt collectors may not contact you at work if they know your employer disapproves. - Debt collectors may not harass, oppress, or abuse you. - Debt collectors may not lie when collecting debts, such as falsely implying that you have committed a crime. - Debt collectors must identify themselves to you on the phone. - Debt collectors must stop contacting you if you ask them to in writing. You may report a debt collector for any problems you have to BBB at (www.bbb.org), your state Attorney Generals' office (www.naag.org) and the Federal Trade Commission (www.ftc.gov). Many states have their own debt collection laws that are different from the federal Fair Debt Collection Practices Act. Your Attorney Generals' office can help you determine your rights under your state's law. If you live in Maryland, you may wish to contact the Maryland State Collection Agency Licensing Board in the Office of the Commissioner of Financial Regulation at 410-230-6100 or by writing a letter to: Commissioner of Financial Regulation Attention: Consumer Services Unit 500 North Calvert Street, Suite 402 Baltimore, Maryland 21202

Industry Tips
Credit - BBB General Statement For All Debt, Credit TOBs

Customer Review Rating plus BBB Rating Summary

Reliant Capital Solutions LLC has received 4.1 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.