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This business is not BBB accredited.


Additional Locations

Phone: (877) 886-7331 Fax: (866) 291-7413 250 E Broad St Fl 4, Columbus, OH 43215 View Additional Email Addresses http://www.cbcsnational.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Primary, secondary, tertiary, and inventory management for aged debt. Contingency Collections. Inventory Management / Consumer Portfolio Reactivation (CPR). Early-Out Programs. Correspondence Exchange Service (CES) / Return Mail Program.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for CBCS include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 50 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

50 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 44
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 50

Customer Reviews Summary Read customer reviews

2 Customer Reviews on CBCS
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: May 24, 1993 Business started: 01/01/1948 in OH Business started locally: 01/01/1948 Business incorporated 04/04/1997 in OH
Type of Entity


Business Management
Mr. Larry Ebert, President Mr. Chris Jarrard, Chief Compliance Officer Ms. Angelica Wexler, Consumer Relations Mr. Frank Yankovich, CEO
Contact Information
Principal: Mr. Larry Ebert, President
Customer Contact: Ms. Angelica Wexler, Consumer Relations
Business Category

Collection Agencies Credit Reporting Agencies Mailing Services Credit Services

Service Area
CBCS is headquartered in Columbus, OH, does business nationwide, and operates 10 office call center locations in other cities and states including Akron, OH, Chillicothe, OH, Dewitt, MI, Bedford, NH, Southfield, MI, Ada, MI Jacksonville, FL, Pittsburgh, PA, Dayton, OH, and Geneva, NY.
Alternate Business Names
CBC Companies CBC Companies, A Division Of Credit Bureau Collection Services Inc The Credit Bureau of Columbus, Inc
Additional Information

CBCS is a collection agency and accounts receivable management and business process outsourcing company, specializing in primary, secondary, tertiary, and inventory management for aged debt.

Industry Tips
Credit - BBB General Statement For All Debt, Credit TOBs Credit - Understanding Your Credit Report - BBBTips

Customer Review Rating plus BBB Rating Summary

CBCS has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.