Dimension Service Corporation

Find out more about Dimension Service Corporation:

BBB Accreditation BBB Rating Business Contact and Profile Products and Services Business Management Additional Locations and Phone Numbers Customer Complaint History

Government Actions Advertising Review BBB Copyright and Reporting Policy

BBB Accreditation

BBB Rating for Dimension Service Corporation

Based on BBB files, Dimension Service Corporation has a BBB Rating of B on a scale from A+ to F.

• Failure to respond to one complaint filed against business.

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Some information submitted by customers and the company regarding complaints continue to include references to two or more of the businesses affiliated with Haytham Elzayn in our BBB files. BBB has not received adequate clarification from the businesses regarding these matters.

Products and Services of Dimension Service Corporation

This company states they develop, sale and administer vehicle service contracts, mechanical breakdown insurance and related products sold through automobile dealers, financial institutions and direct marketing.

Business Management

Additional company management personnel include:

Mr. Craig Douglas Andrew - Vice Chairman, General Counsel, Secretary
Ms. Lori Andrew - Adm. Asst.

According information in BBB files Haytham Elzanyn, the owner of Dimension Service Corporation is also the owner of National Administration Solutions Corporation and Heritage Administration Services. Peter Knolla who is listed as the Attorney for Dimension Service Corporation, is listed as the secretary for Heritage Administration Services. The BBB maintains separate reports on each of these companies.

Our BBB previously processed and reported information on Heritage Administration Services within the same file and report on Dimension Service Corp. In August 2008, our BBB began separately processing and reporting information on each company.

On Dec. 4, 2008, Peter Knolla provided BBB the following information regarding what he described as Allegiance Holdings LLC's affiliated companies:

Heritage Administration Services, Inc. (HAS) is a service contract administrator that is currently responsible for the majority of complaints being fielded by (BBB) offices due to financial difficulties created by its former owners. HAS is also the majority owner of a risk retention group named Heritage Warranty Insurance RRG, Inc. (HRRG) that provides insurance for HAS's service contract obligations. The HAS and HRRG operations were formerly located in Lincoln, Nebraska and when they were relocated to Ohio different Allegiance company staffs were assigned to conduct their service contract administration duties identified below.

Dimension Service Corporation (DSC) is a service contract administrator but performs no service contract administration for HAS or HRRG and is a separate and distinct corporation from those entities. DSC has various insurers other than HRRG providing insurance for its service contract programs.

National Administrative Services Corp (NASC) is a service contract administrator and although it's a separate and distinct corporation from HAS and HRRG, NASC does contractually perform some service contract administration for HAS and HRRG along with several other Allegiance entities.

And Mr. Knolla provided the further descriptions of the terms obligor names, program names, and insurer's names:

OBLIGOR'S NAMES: A service contract is a set of promises (subject to a service contract's terms and conditions) between a consumer and a contract obligor; the party required to perform the service contract's promises. In most instances, the service contract's obligor are one of the below listed service contract administrators.

PROGRAM NAMES: Service contracts are sold to consumers through various means such as car dealers, mail solicitations and over the inter net. Different service contract programs are created to meet consumer preferences. As a result, a consumer might only mention the name of the program in their inquiry without identifying the correct obligor.

INSURER'S NAMES: Most state laws require the promises made by an obligor of a service contract to be insured and the insurer's identity must be disclosed in the service contract. As a result, a consumer might incorrectly only identify the name of the insurer in their inquiry without disclosing the obligor's correct name."

Additional Locations and Phone Numbers

Customer Complaint History for Dimension Service Corporation

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 97 complaints about Dimension Service Corporation in the last 36 months, our standard reporting period. Of the total of 97 complaints closed in 36 months, 12 were closed in the last year.

Government Actions

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with Dimension Service Corporation, please let them know that you contacted BBB for a BBB Reliability Report.

ID: 20000691
Report as of November 22, 2009 13:47
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