BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Closets by Design

Phone: (740) 965-4567 Fax: (740) 965-1085 View Additional Phone Numbers 671 Kintner Pkwy, Sunbury, OH 43074

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers closet and home organizational systems.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

On Nov. 3, 2014,  BBB Accreditation was suspended due to a pending unanswered advertising review concerning claims made in ValPak Central Ohio for "40% off any order of $1000 or more” and “35% off any order of $700 or more” without making clear to which comparative price the claims relate.
Due to failure to respond to BBB requests of July 28 and Aug. 30 to explain their substantiation and correction of this matter, the company is not currently meeting the following BBB Accreditation Standards:
2. Advertise Honestly
Adhere to established standards of advertising and selling.
An accredited business or organization agrees to:
A. Follow federal, state/provincial and local advertising laws.
B. Abide by the BBB Code of Advertising. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB.
C. Adhere to applicable BBB industry codes of advertising.
D. Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.
The company has until Nov. 17, 2014 to appeal this action.
The matter will be reviewed by the BBB’s Board of Directors at its next meetings scheduled in November and December 2014.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Closets by Design
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 06, 2004 Business started: 01/01/2004 in 0 Business started locally: 01/01/2004 Business under new ownership as of: 11/01/2011 Business incorporated 08/09/2011 in OH
Type of Entity


Business Management
Mr. Chris Marth, Owner/President
Contact Information
Principal: Mr. Chris Marth, Owner/President
Business Category

Cabinet Organizers Cabinet Organizers Closet Systems & Accessories Garage Organizers

Alternate Business Names
Amplified Spaces Dba Closets by Design. Amplified Spaces, Inc.
Additional Information

This company is a franchise of Closets By Design located at Closets by Design 11145 Knott Ave. #A Cypress, California 90630. BBBs issue separate Business Reivews and Ratings  on the franchises and the franchisor which are available at 

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.