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21 Counties in Central Ohio

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Rocky Brands Inc.

Phone: (740) 753-1951 Fax: (740) 753-4024 View Additional Phone Numbers 39 E Canal St, Nelsonville, OH 45764 http://www.rockybrands.com View Additional Web Addresses

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Description

Rocky Brands, Inc. designs, develops, manufactures and markets outdoor, work, western, duty and military footwear as well as outdoor and work apparel and accessories.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Rocky Brands Inc. include:

  • Failure to respond to 2 complaints filed against business

Factors that raised the rating for Rocky Brands Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

23 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 19
Total Closed Complaints 23

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Rocky Brands Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

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BBB file opened: November 10, 2000 Business started: 01/01/1935 Business started locally: 01/01/1935 Business incorporated: 06/18/1992 in
Type of Entity

Corporation

Business Management
Ms. Susan Harmony, Exec. Assistant Ms. Amber Botkin, Customer Experience Supervisor Mr. Kevin Dotson, Manager - Rocky Outlet Sh Ms. Christine Lawson, Director of Quality Assurance Ms. Sarah Milligan, Directors of Customer Experience Ms. Amy Williams, Business Analyst
Contact Information
Principal: Ms. Susan Harmony, Exec. Assistant
Customer Contact: Ms. Sarah Milligan, Directors of Customer Experience
Business Category

Boots Western Apparel Work Clothes - Retail Manufacturers & Producers

Alternate Business Names
Durango Georgia Boots Lehigh Safety Boots Lehigh Safety Shoes/Rocky Brands, Inc Rocky Outdoor Gear SlipGrips/Rocky Brands, Inc.
Products & Services

The Rocky Brands family of brands includes owned brands ROCKY, GEORGIA BOOT, DURANGO, LEHIGH, and the licensed brand MICHELIN Footwear.

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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Web Addresses

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