BBB Business Review

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This business is not BBB accredited.

Rocky Brands Inc.

Phone: (740) 753-1951 Fax: (740) 753-4024 View Additional Phone Numbers 39 E Canal St, Nelsonville, OH 45764 http://www.rockybrands.com View Additional Web Addresses


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Description

Rocky Brands, Inc. designs, develops, manufactures and markets outdoor, work, western, duty and military footwear as well as outdoor and work apparel and accessories.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Rocky Brands Inc. include:

  • Failure to respond to 6 complaint(s) filed against business

Factors that raised the rating for Rocky Brands Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 5
Problems with Product/Service 13
Total Closed Complaints 19

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Rocky Brands Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: November 10, 2000 Business started: 01/01/1935 Business started locally: 01/01/1935 Business incorporated 06/18/1992 in
Type of Entity

Corporation

Business Management
Ms. Susan Harmony, Exec. Assistant Ms. Amber Botkin, Customer Experience Supervisor Mr. Kevin Dotson, Manager - Rocky Outlet Sh Ms. Jessica Kasler, Manager of Customer Experience Ms. Christine Lawson, Director of Quality Assurance Ms. Amy Williams, Business Analyst
Contact Information
Principal: Ms. Susan Harmony, Exec. Assistant
Customer Contact: Ms. Jessica Kasler, Manager of Customer Experience
Business Category

Boots Western Apparel Work Clothes - Retail Manufacturers & Producers

Alternate Business Names
Durango Georgia Boots Lehigh Safety Boots Lehigh Safety Shoes/Rocky Brands, Inc Rocky Outdoor Gear SlipGrips/Rocky Brands, Inc.
Products & Services

The Rocky Brands family of brands includes owned brands ROCKY, GEORGIA BOOT, DURANGO, LEHIGH, and the licensed brand MICHELIN Footwear.


Customer Review Rating plus BBB Rating Summary

Rocky Brands Inc. has received 2.56 out of 5 stars based on 3 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.