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Description

This company buys, sells, and rents textbooks.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that TextbookRush.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for TextbookRush.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 177 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

177 complaints closed with BBB in last 3 years | 86 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 17
Billing/Collection Issues 32
Delivery Issues 14
Guarantee/Warranty Issues 0
Problems with Product/Service 114
Total Closed Complaints 177

Customer Reviews Summary Read customer reviews

112 Customer Reviews on TextbookRush.com
Customer Experience Total Customer Reviews
Positive Experience 40
Neutral Experience 1
Negative Experience 71
Total Customer Reviews 112

Additional Information

BBB file opened: July 09, 2004 Business started: 07/01/2002 in OH Business incorporated 03/01/2006 in OH
Type of Entity

Corporation

Business Management
Mr. Philip Smyers, President Mr. Jeff Brady, Director of Customer Care Mr. Scott Ward Sr., Assistant Manager, Customer Care
Contact Information
Customer Contact: Mr. Jeff Brady, Director of Customer Care
Principal: Mr. Philip Smyers, President
Business Category

Books - Textbooks New & Used Books - Used & Rare Internet Shopping Encyclopedia & Book Sales by Internet Scholastic Prep Courses, Books & Materials Books - New

Alternate Business Names
Bigwords.com Book Dog Books, LLC Bookbuyback.com Bookstores.com Faculty Cash Textbooksrus.com Textbooksrus.com, LLC

Customer Review Rating plus BBB Rating Summary

TextbookRush.com has received 4.62 out of 5 stars based on 112 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.