BBB Accredited Business since
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This company buys, sells, and rents textbooks.
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A BBB Accredited Business since
BBB has determined that TextbookRush.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for TextbookRush.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 194 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||117|
|Total Closed Complaints||194|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||119|
Type of Entity
Business ManagementMr. Philip Smyers, President Mr. Jeff Brady, Director of Customer Care Mr. Scott Ward Sr., Assistant Manager, Customer Care
Books - Textbooks New & Used Books - Used & Rare Internet Shopping Encyclopedia & Book Sales by Internet Scholastic Prep Courses, Books & Materials Books - New
Alternate Business NamesBigwords.com Book Dog Books, LLC Bookbuyback.com Bookstores.com Faculty Cash Textbooksrus.com Textbooksrus.com, LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview