BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Ohio Basement Authority

Phone: (614) 239-0100 911 Stelzer Rd, Columbus, OH 43219 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This waterproofing contractor provides the following services: Basement and Crawlspace Waterproofing, Foundation Repair, Structural Reinforcements, Exterior Drainage, Excavation, Water and Sewer Line Repair, Sump Pumps, Foundation Wall Sealing, Crawlspace Encapsulations, and Egress Windows.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ohio Basement Authority meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ohio Basement Authority include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

17 Customer Reviews on Ohio Basement Authority
Customer Experience Total Customer Reviews
Positive Experience 16
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 17

Additional Information

BBB file opened: December 01, 2010 Business started: 11/01/2010 in OH Business incorporated 11/01/2010 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Columbus Building & Development Services
757 Carolyn Ave, Columbus OH 43224
Phone Number: (614) 645-7433

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Douglas C. Secrest, Member Mr. John Becker, Manager
Contact Information
Principal: Mr. Douglas C. Secrest, Member
Business Category

Basement Waterproofing Mold & Mildew Inspection/Removal/Remediation Sewer Pipe Contractor - Crawl Space Mold & Mildew Remediation Basement - Contractors Drainage Contractors Sump Pump Contractors Excavating Contractors Foundation Contractors Foundation Repair & House Leveling Home Improvements - Additions Sewer Contractors Water Main Contractors Waterproofing Contractors

Products & Services

Ohio Basement Authority sells the following brand(s): Basement Systems products , SaniDri Dehumidifiers , WaterGuard Drain Systems , Zoeller Sump Pump

Ohio Basement Authority offers the following product(s): Dehumidifiers , Sump Pumps, Waterproofing products

Method(s) of Payment
All Major Credit Cards
Personal, Business & Cashiers Check
Debit Card
Money Order
Online Payments

Alternate Business Names
Basement Authority, LLC

Customer Review Rating plus BBB Rating Summary

Ohio Basement Authority has received 4.98 out of 5 stars based on 17 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.