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BBB Accredited Business since

US Bank

Additional Locations

Phone: (614) 232-8000 Fax: (612) 303-3315 View Additional Phone Numbers 10 W Broad St 12th Fl, Columbus, OH 43215

Click for BBB Rating on US Bank

BBB Business Reviews may not be reproduced for sales or promotional purposes.


U.S. Bancorp is a diversified financial services holding company and the parent company of U.S. Bank National Association. The company is headquartered in Minneapolis, MN, and offers regional consumer and business banking and wealth management services, national wholesale banking and trust services and international payment services. The scope of this report concerns the company's marketplace activity in Central Ohio.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that US Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for US Bank. BBB of Minnesota and North Dakota has the full report as that BBB handles all complaints for US Bank.

Additional Information

BBB file opened: March 01, 1967 Business started: 12/01/1950 Business started locally: 12/01/1950
Business Management
Mr. David N. Sceva, Regional Chairman Mr. Brian Dockendorf, Corporate Compliance Complaint Coordinator Ms. Christine Hobrough, Regional Market Manager Accounts Payable Ms. Valerie Robbins, Assistant to Dave Sceva
Contact Information
Customer Contact: Mr. Brian Dockendorf, Corporate Compliance Complaint Coordinator
Principal: Mr. David N. Sceva, Regional Chairman
Business Category

Banks Financial Services

Alternate Business Names
Elan Financial U.S. Bancorp U.S. Bank U.S. Bank Home Mortgage
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.