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Huntington is a regional bank holding company headquartered in Columbus, Ohio, which offers retail, commercial and financial products and services. The company operates approximately 690 traditional branches, convenience branches located in grocery stores and retirement centers, and also offers services through internet and mobile banking, telephone banking, ATMs, and through automotive dealership relationships.
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A BBB Accredited Business since
BBB has determined that The Huntington National Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Huntington National Bank include:
- Length of time business has been operating
- Response to 486 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||275|
|Total Closed Complaints||486|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||52|
Type of Entity
Business ManagementMs. Sue Roberts, EA4W58, Customer Advocacy Response Specialist III Mr. Stephen Steinour, Chairman/CEO
Banks Mortgage Lender Financial Services
Service AreaColumbus/Central Ohio Region
Greater Cleveland Region
Greater Akron/Canton Region
Mahoning Valley Region
Northwest Ohio Region
East Michigan Region
West Michigan Region
Central Indiana Region
West Virginia Region
Southern Ohio/Northern Kentucky Region
Alternate Business NamesAmerican Community Bank N A AmeriCom Bank Huntington Bancshares Incorporated Huntington Bank Huntington Investment Company & Capital Corp. Huntington LT Huntington Property and Casualty Insurance MidAm, Inc. affiliate Ohio Bank & Savings Company Ohio Bank, The The Huntington Investment Company
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview