BBB Business Review

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Description

Huntington is a regional bank holding company headquartered in Columbus, Ohio, which offers retail, commercial and financial products and services. The company operates approximately 690 traditional branches, convenience branches located in grocery stores and retirement centers, and also offers services through internet and mobile banking, telephone banking, ATMs, and through automotive dealership relationships.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Huntington National Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Huntington National Bank include:

  • Length of time business has been operating
  • Response to 486 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

486 complaints closed with BBB in last 3 years | 160 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 84
Billing/Collection Issues 125
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 275
Total Closed Complaints 486

Customer Reviews Summary Read customer reviews

52 Customer Reviews on The Huntington National Bank
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 2
Negative Experience 47
Total Customer Reviews 52

Additional Information

BBB file opened: January 01, 1921 Business started: 01/01/1866 in OH Business started locally: 01/01/1866 Business incorporated 04/14/1966 in MD
Type of Entity

Corporation

Business Management
Ms. Sue Roberts, EA4W58, Customer Advocacy Response Specialist III Mr. Stephen Steinour, Chairman/CEO
Contact Information
Principal: Ms. Sue Roberts, EA4W58, Customer Advocacy Response Specialist III
Business Category

Banks Mortgage Lender Financial Services

Service Area
Columbus/Central Ohio Region 
Greater Cleveland Region
Greater Akron/Canton Region
Mahoning Valley Region
Northwest Ohio Region
East Michigan Region
West Michigan Region
Central Indiana Region
Pittsburgh Region
West Virginia Region
Southern Ohio/Northern Kentucky Region
Alternate Business Names
American Community Bank N A AmeriCom Bank Huntington Bancshares Incorporated Huntington Bank Huntington Investment Company & Capital Corp. Huntington LT Huntington Property and Casualty Insurance MidAm, Inc. affiliate Ohio Bank & Savings Company Ohio Bank, The The Huntington Investment Company

Customer Review Rating plus BBB Rating Summary

The Huntington National Bank has received 3.55 out of 5 stars based on 52 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.