BBB Business Review

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This business is not BBB accredited.

LG Warranty, LLC

Additional Locations

7652 Sawmill Rd Ste 379, Dublin, OH 43016

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LG Warranty, LLC was an Independent (a.k.a. aftermarket) extended-warranty company. This means they were a third-party warranty company. They underwrote warranties. These companies can — and often do — go out of business. Sometimes, dealerships sell an aftermarket warranty because they generate more profit than a manufacturer-backed warranty. If a dealer sold you a warranty from LG Warranty and they have gone out of business, which BBB believes they have done, you may be able to appeal to the dealership — assuming it's still in business as well. The dealer may try to make good on the contract or offer a significant discount on a replacement warranty.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for LG Warranty, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 5
Problems with Product/Service 1
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews on LG Warranty, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 22, 2009 Business started: 12/02/2004 in OH Business started locally: 12/02/2004 Business incorporated 12/02/2004 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Christopher W. Lucas, Owner/Manager Mr. Richard Baldani, Consultant Mr. Sean M. Gouhin, Owner
Contact Information
Principal: Mr. Christopher W. Lucas, Owner/Manager
Business Category

Auto Warranty Processing Service

Alternate Business Names
IMG WARRANTY CO., LLC Quantum Protection Plans
Additional Information

The address LG Warranty is using 7652 Sawmill Rd, Dublin, OH 43016 is that of The UPS Store - #0661, a mail forwarding and receiving company. The actual physical location of LG Warranty is unknown to BBB.  

Business Management

A principal of LG Warranty, LLC, Christopher W. Lucas, was previously a principal of Lucas Ford at 1360 Greely Chapel Road, Lima, OH 45804. The BBB of Lima maintains a separate report on Lucas Ford. Another principal of this business, Sean Gouhin, was previously a principal of Immke's Northwest Honda and Administration Plus USA. BBB maintains  separate reviews on these businesses.  

Out of Business

According to information in BBB files, Access Insurance Services, Inc., a Nevada corporation and Western Insurance Company, a Utah corporation, did business with LG Warranty from July 2006 through August 2011, by writing insurance for automobile warranty programs written, sold and/or administered by LG Warranty in Ohio and elsewhere. On or about September 1, 2011 Access Insurance Services, Inc. filed Chapter 11 Voluntary Bankruptcy. Western Insurance Company was placed into Liquidation on 09/13/2011.  Inquiries relating to Western Insurance Company in Liquidation should be directed to: Utah Receivers Office 215 South State Street, Suite 650, Salt Lake City, UT  84111, phone number 801.595.8222.

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.