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Heritage Administration Services, Inc.

Phone: (614) 726-3150 View Additional Phone Numbers 400 Metro Pl N Ste 300, Dublin, OH 43017 View Additional Email Addresses

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This company states they develop, sale and administer vehicle service contracts, mechanical breakdown insurance and related products sold through automobile dealers, financial institutions and direct marketing.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Heritage Administration Services, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 0
Total Closed Complaints 3

Additional Complaint Information

Most of the complaints now closed and reported concerning Heritage Administration Services were originally opened and pursued with Dimension Services. The company submitted information to BBB indicating the two were separate businesses and requested that BBB process and report the complaints accordingly. Some information submitted by customers and the company regarding complaints continue to include references to two or more of the businesses affiliated with Haytham Elzayn in our BBB files. On Dec. 4, 2008, Peter Knolla provided BBB the following information regarding what he described as Allegiance Holdings LLC's affiliated companies: Heritage Administration Services, Inc. (HAS) is a service contract administrator that is currently responsible for the majority of complaints being fielded by (BBB) offices due to financial difficulties created by its former owners. HAS is also the majority owner of a risk retention group named Heritage Warranty Insurance RRG, Inc. (HRRG) that provides insurance for HAS's service contract obligations. The HAS and HRRG operations were formerly located in Lincoln, Nebraska and when they were relocated to Ohio different Allegiance company staffs were assigned to conduct their service contract administration duties identified below. Dimension Service Corporation (DSC) is a service contract administrator but performs no service contract administration for HAS or HRRG and is a separate and distinct corporation from those entities. DSC has various insurers other than HRRG providing insurance for its service contract programs. National Administrative Services Corp (NASC) is a service contract administrator and although it's a separate and distinct corporation from HAS and HRRG, NASC does contractually perform some service contract administration for HAS and HRRG along with several other Allegiance entities. And Mr. Knolla provided the further descriptions of the terms obligor names, program names, and insurer's names: OBLIGOR'S NAMES: A service contract is a set of promises (subject to a service contract's terms and conditions) between a consumer and a contract obligor; the party required to perform the service contract's promises. In most instances, the service contract's obligor are one of the below listed service contract administrators. PROGRAM NAMES: Service contracts are sold to consumers through various means such as car dealers, mail solicitations and over the inter net. Different service contract programs are created to meet consumer preferences. As a result, a consumer might only mention the name of the program in their inquiry without identifying the correct obligor. INSURER'S NAMES: Most state laws require the promises made by an obligor of a service contract to be insured and the insurer's identity must be disclosed in the service contract. As a result, a consumer might incorrectly only identify the name of the insurer in their inquiry without disclosing the obligor's correct name.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Heritage Administration Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 29, 2008 Business started: 03/26/1999 Business started locally: 03/26/1999 Business incorporated: 03/26/1999 in NE
Type of Entity


Business Management
Mr. Haytham Elzayn, Chairman/President Ms. Lori Andrew, Adm. Asst. Mr. Peter Knolla, Secretary
Contact Information
Customer Contact: Ms. Lori Andrew, Adm. Asst.
Principal: Mr. Haytham Elzayn, Chairman/President
Business Category

Auto Warranty Processing Service

Alternate Business Names
Business Management

According information in BBB files Haytham Elzayn, the owner of Heritage Administration Services is also the owner of National Administration Solutions Corporation and Dimension Service Corporation . Peter Knolla, who is listed as the secretary for Heritage Administration Services is listed as the Attorney for Dimension Service Corporation. The BBB maintains separate reports on each of these companies:

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

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Professional AffiliationsX

Types of Complaints Handled by BBB

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