BBB Business Review

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This business is not BBB accredited.

Allegiance Administrators LLC

Phone: (614) 726-3150 Fax: (614) 726-3198 5500 Frantz Rd Ste 100, Dublin, OH 43017

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This company states they develop, sale and administer vehicle service contracts, mechanical breakdown insurance and related products sold through automobile dealers, financial institutions and direct marketing.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Allegiance Administrators LLC include:

  • 27 complaint(s) filed against business

Factors that raised the rating for Allegiance Administrators LLC include:

  • Length of time business has been operating
  • Response to 27 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

27 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 16
Problems with Product/Service 10
Total Closed Complaints 27

Additional Complaint Information

Some information submitted by customers and the company regarding complaints continue to include references to two or more of the businesses affiliated with Haytham Elzayn in our BBB files. BBB has not received adequate clarification from the businesses regarding these matters.

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Allegiance Administrators LLC
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 6

Additional Information

BBB file opened: June 29, 1995 Business started: 10/01/1994 in OH Business started locally: 10/01/1994 Business incorporated 04/06/2006 in OH
Type of Entity

Domestic Limited Liability Company

Business Management
Mr. Haytham Elzayn, CEO Mr. Craig Douglas Andrew, Vice Chairman, General Counsel, Secretary Ms. Lori Andrew, Adm. Asst.
Contact Information
Customer Contact: Ms. Lori Andrew, Adm. Asst.
Principal: Mr. Haytham Elzayn, CEO
Business Category

Auto Warranty Processing Service

Alternate Business Names
Dimension Service Corporation
Business Management

According information in BBB files Haytham Elzanyn, the owner of Dimension Service Corporation is also the owner of National Administration Solutions Corporation and Heritage Administration Services. Peter Knolla who is listed as the Attorney for Dimension Service Corporation, is listed as the secretary for Heritage Administration Services. The BBB maintains separate reports on each of these companies. Our BBB previously processed and reported information on Heritage Administration Services within the same file and report on Dimension Service Corp. In August 2008, our BBB began separately processing and reporting information on each company. On Dec. 4, 2008, Peter Knolla provided BBB the following information regarding what he described as Allegiance Holdings LLC's affiliated companies: Heritage Administration Services, Inc. (HAS) is a service contract administrator that is currently responsible for the majority of complaints being fielded by (BBB) offices due to financial difficulties created by its former owners. HAS is also the majority owner of a risk retention group named Heritage Warranty Insurance RRG, Inc. (HRRG) that provides insurance for HAS's service contract obligations. The HAS and HRRG operations were formerly located in Lincoln, Nebraska and when they were relocated to Ohio different Allegiance company staffs were assigned to conduct their service contract administration duties identified below. Dimension Service Corporation (DSC) is a service contract administrator but performs no service contract administration for HAS or HRRG and is a separate and distinct corporation from those entities. DSC has various insurers other than HRRG providing insurance for its service contract programs. National Administrative Services Corp (NASC) is a service contract administrator and although it's a separate and distinct corporation from HAS and HRRG, NASC does contractually perform some service contract administration for HAS and HRRG along with several other Allegiance entities. And Mr. Knolla provided the further descriptions of the terms obligor names, program names, and insurer's names: OBLIGOR'S NAMES: A service contract is a set of promises (subject to a service contract's terms and conditions) between a consumer and a contract obligor; the party required to perform the service contract's promises. In most instances, the service contract's obligor are one of the below listed service contract administrators. PROGRAM NAMES: Service contracts are sold to consumers through various means such as car dealers, mail solicitations and over the inter net. Different service contract programs are created to meet consumer preferences. As a result, a consumer might only mention the name of the program in their inquiry without identifying the correct obligor. INSURER'S NAMES: Most state laws require the promises made by an obligor of a service contract to be insured and the insurer's identity must be disclosed in the service contract. As a result, a consumer might incorrectly only identify the name of the insurer in their inquiry without disclosing the obligor's correct name."

Customer Review Rating plus BBB Rating Summary

Allegiance Administrators LLC has received 3.44 out of 5 stars based on 6 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.