This business is not BBB accredited.
Phone: (614) 726-3150 Fax: (614) 726-3198 5500 Frantz Road; Suite 100, Dublin, OH 43017 View Additional Email Addresses
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This company states they develop, sale and administer vehicle service contracts, mechanical breakdown insurance and related products sold through automobile dealers, financial institutions and direct marketing.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Allegiance Administrators LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 21 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||21|
Additional Complaint Information
Some information submitted by customers and the company regarding complaints continue to include references to two or more of the businesses affiliated with Haytham Elzayn in our BBB files. BBB has not received adequate clarification from the businesses regarding these matters.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Type of Entity
Business ManagementMr. Haytham Elzayn, CEO Mr. Craig Douglas Andrew, Vice Chairman, General Counsel, Secretary Ms. Lori Andrew, Adm. Asst. Mr. Peter Knolla, Legal Counsel
Auto Warranty Processing Service
Alternate Business NamesDependable Warranty Group Dimension Service Corporation
According information in BBB files Haytham Elzanyn, the owner of Dimension Service Corporation is also the owner of National Administration Solutions Corporation and Heritage Administration Services. Peter Knolla who is listed as the Attorney for Dimension Service Corporation, is listed as the secretary for Heritage Administration Services. The BBB maintains separate reports on each of these companies. Our BBB previously processed and reported information on Heritage Administration Services within the same file and report on Dimension Service Corp. In August 2008, our BBB began separately processing and reporting information on each company. On Dec. 4, 2008, Peter Knolla provided BBB the following information regarding what he described as Allegiance Holdings LLC's affiliated companies: Heritage Administration Services, Inc. (HAS) is a service contract administrator that is currently responsible for the majority of complaints being fielded by (BBB) offices due to financial difficulties created by its former owners. HAS is also the majority owner of a risk retention group named Heritage Warranty Insurance RRG, Inc. (HRRG) that provides insurance for HAS's service contract obligations. The HAS and HRRG operations were formerly located in Lincoln, Nebraska and when they were relocated to Ohio different Allegiance company staffs were assigned to conduct their service contract administration duties identified below. Dimension Service Corporation (DSC) is a service contract administrator but performs no service contract administration for HAS or HRRG and is a separate and distinct corporation from those entities. DSC has various insurers other than HRRG providing insurance for its service contract programs. National Administrative Services Corp (NASC) is a service contract administrator and although it's a separate and distinct corporation from HAS and HRRG, NASC does contractually perform some service contract administration for HAS and HRRG along with several other Allegiance entities. And Mr. Knolla provided the further descriptions of the terms obligor names, program names, and insurer's names: OBLIGOR'S NAMES: A service contract is a set of promises (subject to a service contract's terms and conditions) between a consumer and a contract obligor; the party required to perform the service contract's promises. In most instances, the service contract's obligor are one of the below listed service contract administrators. PROGRAM NAMES: Service contracts are sold to consumers through various means such as car dealers, mail solicitations and over the inter net. Different service contract programs are created to meet consumer preferences. As a result, a consumer might only mention the name of the program in their inquiry without identifying the correct obligor. INSURER'S NAMES: Most state laws require the promises made by an obligor of a service contract to be insured and the insurer's identity must be disclosed in the service contract. As a result, a consumer might incorrectly only identify the name of the insurer in their inquiry without disclosing the obligor's correct name."
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview