BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Administration Plus USA, LLC

Find a Location

Phone: (614) 764-4040 View Additional Phone Numbers 5131 Post Rd Ste 260  RTS UTF 04.23.14, Dublin, OH 43017 View Additional Email Addresses ! There is an alert on Administration Plus USA, LLC !

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers third party administration for vehicle service contract providers.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Administration Plus USA, LLC include:

  • Failure to respond to 17 complaint(s) filed against business
  • 8 complaint(s) filed against business that were not resolved

Factors that raised the rating for Administration Plus USA, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 11
Problems with Product/Service 15
Total Closed Complaints 26

Additional Complaint Information

On May 10, 2012, an officer of Administration Plus USA, LLC advised our BBB office in writing the business would no longer respond to any matters our office sent them. Therefore, our office cannot assist consumers trying to resolve complaints through our BBB conciliation, mediation and arbitration services to resolve disputes with Administration Plus USA, LLC. Any complaints received will be filed and reported as unresolved. The complaint section of this review provides further details. We will update this section of the review should we receive new information from Administration Plus USA, LLC indicating it wishes to resume voluntary participation in the BBB's dispute resolution services when complaints against the business are brought to our BBB's attention. Consumers may seek further assistance from the Franklin County Municipal Court at by calling 614-645-8002, or the Municipal Court in their own area, their own personal legal counsel, or their own state's Attorney General.

Customer Reviews Summary Read customer reviews

1 Customer Review on Administration Plus USA, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 05, 2008 Business started: 09/01/2007 Business started locally: 09/01/2007 Business incorporated 09/01/2007 in
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Sean M. Gouhin, Esq., Chairman & CEO Mr. Bill Barker, Agent Mr. Denny Mumaw, Agent Mr. Alan M. Weiner, CFO
Contact Information
Principal: Mr. Sean M. Gouhin, Esq., Chairman & CEO
Customer Contact: Mr. Alan M. Weiner, CFO
Business Category

Auto Warranty Processing Service

Alternate Business Names
Administration Plus Administrative Services
Business Management

Two principals of this firm, Sean Gouhin, CEO and Alan Weiner, CFO were principals of Dimension Service Corp. BBB maintains a separate report on Dimension Service Corporation. Sean Gouhin was previously a principal of Lucas Ford at 1360 Greely Chapel Road, Lima, OH 45804. The BBB of Lima maintains a separate report on Lucas Ford.

Customer Review Rating plus BBB Rating Summary

Administration Plus USA, LLC has received 1 out of 5 stars based on 1 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.