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Administration Plus USA, LLC

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Phone: (614) 764-4040 View Additional Phone Numbers 5131 Post Rd Ste 260  RTS UTF 04.23.14, Dublin, OH 43017 View Additional Email Addresses http://www.adminplususa.com ! There is an alert on Administration Plus USA, LLC !

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Description

This company offers third party administration for vehicle service contract providers.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Administration Plus USA, LLC include:

  • 46 complaints filed against business
  • Failure to respond to 31 complaints filed against business
  • 14 complaints filed against business that were not resolved
  • Overall complaint history with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

46 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 26
Problems with Product/Service 20
Total Closed Complaints 46

Additional Complaint Information

On May 10, 2012, an officer of Administration Plus USA, LLC advised our BBB office in writing the business would no longer respond to any matters our office sent them. Therefore, our office cannot assist consumers trying to resolve complaints through our BBB conciliation, mediation and arbitration services to resolve disputes with Administration Plus USA, LLC. Any complaints received will be filed and reported as unresolved. The complaint section of this review provides further details. We will update this section of the review should we receive new information from Administration Plus USA, LLC indicating it wishes to resume voluntary participation in the BBB's dispute resolution services when complaints against the business are brought to our BBB's attention. Consumers may seek further assistance from the Franklin County Municipal Court at http://www.fcmcclerk.com/dept/clerk/accounting.phpor by calling 614-645-8002, or the Municipal Court in their own area, their own personal legal counsel, or their own state's Attorney General.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Administration Plus USA, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: June 05, 2008 Business started: 09/01/2007 Business started locally: 09/01/2007 Business incorporated: 09/01/2007 in
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Sean M. Gouhin, Esq., Chairman & CEO Mr. Bill Barker, Agent Mr. Denny Mumaw, Agent Mr. Alan M. Weiner, CFO
Contact Information
Principal: Mr. Sean M. Gouhin, Esq., Chairman & CEO
Customer Contact: Mr. Alan M. Weiner, CFO
Business Category

Auto Warranty Processing Service

Alternate Business Names
Administration Plus Administrative Services
Business Management

Two principals of this firm, Sean Gouhin, CEO and Alan Weiner, CFO were principals of Dimension Service Corp. BBB maintains a separate report on Dimension Service Corporation. Sean Gouhin was previously a principal of Lucas Ford at 1360 Greely Chapel Road, Lima, OH 45804. The BBB of Lima maintains a separate report on Lucas Ford.

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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Mail sent to the business on 04/23/2014 was returned by the U.S. Postal Service as Undeliverable as Addressed.