BBB Business Review
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BBB Accredited Business since
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This company offers financing for BMW & all makes of automobile and motorcycles in the United States.
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A BBB Accredited Business since
BBB has determined that BMW Financial Services NA, LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for BMW Financial Services NA, LLC. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 144 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||73|
|Total Closed Complaints||144|
Additional Complaint Information
Customer experience in this report on BMW Financial Services NA concerns complaints from consumers nationwide involving BMW financing, financial products and services.
Other customer experience about BMW of North America LLC, Customer Relations matters are handled by the BBB in NJ and reported in the Business Review available at http://www.bbb.org/new-jersey/business-reviews/auto-manufacturers-and-distributors/bmw-of-north-america-llc-customer-relations-dept-in-westwood-nj-7000228
Other BBB Business Reviews on BMW dealerships are also available by searching at http://www.bbb.org/us/Find-Business-Reviews/
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Ohio Department of Commerce
77 S High St Fl 23, Columbus OH 43215
Phone Number: (614) 466-3636
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Ed Robinson, CEO Mr. Shaun Bugbee, VP of Sales Operations Ms. Lesli Current, Customer Corresp. Specialist Ms. Mary Beth Gillespie, Customer Correspondence Specialist, Escalations Mr. Aaron Kuck, Escalations Team Leader Ms. Melissa Marth, Customer Correspondence Specialist Mr. Wayne Orchowski, COO Ms. Alison Parillo, Escalations Team Lead Ms. Alicia Stillmunkes, Customer Advocate Team Leader
Auto Services Consumer Finance & Loan Companies Financial Services