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Business ProfileforSafelite Auto Glass, Inc.
Additional business information
At-a-glance
Customer Complaints
1,552 complaints closed in last 3 years
655 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 7400 Safelite Way, Columbus, OH 43235-5086
- BBB File Opened:
- 1/1/1901
- Years in Business:
- 77
- Business Started:
- 1/1/1947
- Accredited Since:
- 5/19/1992
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Alternate Business Name
- Safelite Solutions LLC
- Safelite Group, Inc.
- JN Phillips Auto Glass
- Hours of Operation
Primary
- M:
- By Appt. Only
- T:
- By Appt. Only
- W:
- By Appt. Only
- Th:
- By Appt. Only
- F:
- By Appt. Only
- Sa:
- By Appt. Only
- Su:
- By Appt. Only
- Business Management
- Ms. Farren Parr, Customer Care Supervisor
- Mr. Charlie Whitfield, Business Office Supervisor
- Mr. Tim Spencer, CFO
- Ms. Amber Magaña Waters, Manager/Social Media/Customer Care
- Mr. Thomas Feeney, President
- Mr. Brian O'Mara, Vice President of Customer Service
- Mr. Dougg Herran, Executive Vice President
- Mr. Tom Reid, Director of Administration
- Mr. Brian DiMasse, Legal Counsel
- Mr. Vincent Bonadio, Account Manager
- Ms. Nancy Vaccaro, Store Manager
- Ms. Renee Cacchillo, President/CEO
- Ms. Nancy Skeen, Customer Contact
- Contact Information
Principal
- Mr. Thomas Feeney, President
- Mr. Vincent Bonadio, Account Manager
- Ms. Renee Cacchillo, President/CEO
- Ms. Nancy Skeen, Customer Contact
Customer Contact
- Ms. Farren Parr, Customer Care Supervisor
- Mr. Charlie Whitfield, Business Office Supervisor
- Mr. Thomas Feeney, President
- Mr. Brian O'Mara, Vice President of Customer Service
- Mr. Dougg Herran, Executive Vice President
- Mr. Tom Reid, Director of Administration
- Mr. Vincent Bonadio, Account Manager
- Additional Contact Information
Fax Numbers
- (614) 210-9840Primary Fax
- (978) 670-0160Other Fax
Phone Numbers
- (800) 835-2257Other Phone
- (800) 800-2727Other Phone
Email Addresses
- Primary
- (614) 210-9840
Customer Complaints
1,552 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
653 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Lisa T
03/21/2024
Safelite Auto Glass, Inc. Response
03/26/2024
We are sorry to hear this and would like to help further, please reach us at 1-800-638-8958.
Thanks
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