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21 Counties in Central Ohio

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Description

Safelite AutoGlass is a part of Belron US. Belron US is a multi-faceted vehicle glass and claims management service organization based in Columbus, Ohio. The company is composed of four major business operations that include vehicle glass fulfillment services, operating under the trade names Safelite AutoGlass, Arnie's Auto Glass Center, Auto Glass Center, Auto Glass Specialists, Cindy Rowe Auto Glass, Diamond Triumph Glass, Elite Auto Glass, JC's Glass, Midwest Auto Glass Center and Nationwide Auto Glass; Belron US claims processing operation, which processes vehicle glass claims for insurance companies, operates as Safelite Solutions LLC and Alliance Claims Solutions; Service AutoGlass a national provider of wholesale vehicle glass products as well as installation and repair materials and tools; and Safelite Glass Corp. the company's glass-manufacturing unit.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Safelite AutoGlass meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Safelite AutoGlass include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 426 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

426 complaints closed with BBB in last 3 years | 156 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 18
Billing/Collection Issues 15
Delivery Issues 1
Guarantee/Warranty Issues 35
Problems with Product/Service 357
Total Closed Complaints 426

Additional Complaint Information

The scope of customer experience in this report, beginning in September 2009, concerns the company's headquarters and all locations nationwide. Prior to September 2009, local BBBs processed complaints and issued customer experience reports on Safelite AutoGlass locations in their areas.

Customer Reviews Summary Read customer reviews

49 Customer Reviews on Safelite AutoGlass
Customer Experience Total Customer Reviews
Positive Experience 11
Neutral Experience 1
Negative Experience 37
Total Customer Reviews 49

Additional Information

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BBB file opened: January 01, 1901 Business started: 01/01/1947 in OH Business started locally: 01/01/1947 Business incorporated: 09/28/2000 in DE
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Board of Motor Vehicle Repair
77 S High St Fl 16, Columbus OH 43215
http://collisionboard.ohio.gov/
Phone Number: (614) 995-0714
mike.greene@exchange.state.oh.us

Business Management
Mr. Thomas Feeney, President Ms. Farren Parr, Supervisor Ms. Ashley Peterson, Customer Satisfaction Supervisor Mr. Charlie Whitfield, Executive Services Department Supervisor
Contact Information
Principal: Mr. Thomas Feeney, President
Customer Contact: Ms. Farren Parr, Supervisor
Business Category

Auto Repair - Windshield, Glass Shops Auto Parts & Supplies - Wholesale & Manufacturers Auto Sunroofs

Alternate Business Names
Alliance Claims Solutions, Inc Arnie's Auto Glass Center Auto Glass Center, Inc Auto Glass Specialists Cindy Rowe CINDY ROWE AUTO GLASS / SAFELITE #03201 CINDY ROWE AUTO GLASS / SAFELITE #03202 CINDY ROWE AUTO GLASS / SAFELITE #03204 CINDY ROWE AUTO GLASS / SAFELITE #03205 CINDY ROWE AUTO GLASS / SAFELITE #03207 CINDY ROWE AUTO GLASS / SAFELITE #03208 CINDY ROWE AUTO GLASS / SAFELITE #03209 CINDY ROWE AUTO GLASS / SAFELITE #03210 CINDY ROWE AUTO GLASS / SAFELITE #03212 CINDY ROWE AUTO GLASS / SAFELITE #03215 Diamond Triumph Glass Elite Auto Glass Glass Installations, LLC Guardian Auto Glass, LLC Guardian Glass Company IGD Industries JC's Glass LLC Midwest Auto Glass Center Nationwide Auto Glass Safelite SAFELITE #00306 SAFELITE #00309 SAFELITE #00312 SAFELITE #00331 SAFELITE #00357 SAFELITE #00358 SAFELITE #00361 SAFELITE #00364 SAFELITE #00366 SAFELITE #00382 SAFELITE #00384 SAFELITE #00388 SAFELITE #00391 SAFELITE #00395 SAFELITE #00427 SAFELITE #00439 SAFELITE #00442 SAFELITE #00444 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#05850 SAFELITE / MOBILE PRO #05857 SAFELITE / MOBILE PRO #05865 SAFELITE / MOBILE PRO #05868 SAFELITE / MOBILE PRO #05870 SAFELITE / MOBILE PRO #05871 SAFELITE / MOBILE PRO #05878 SAFELITE / MOBILE PRO #05879 SAFELITE / MOBILE PRO #05886 SAFELITE / MOBILE PRO #05889 SAFELITE / MOBILE PRO #05903 SAFELITE / MOBILE PRO #05904 SAFELITE / MOBILE PRO #05906 SAFELITE / MOBILE PRO #05909 SAFELITE / MOBILE PRO #05913 SAFELITE / MOBILE PRO #05914 SAFELITE / MOBILE PRO #05917 SAFELITE / MOBILE PRO #05922 SAFELITE / MOBILE PRO #05936 SAFELITE / MOBILE PRO #05945 SAFELITE / MOBILE PRO #05946 SAFELITE / MOBILE PRO #05947 SAFELITE / MOBILE PRO #05948 SAFELITE / MOBILE PRO #05952 SAFELITE / MOBILE PRO #05959 SAFELITE / MOBILE PRO #05962 SAFELITE / MOBILE PRO #05964 SAFELITE / MOBILE PRO #05966 SAFELITE / MOBILE PRO #05968 SAFELITE / MOBILE PRO #05971 SAFELITE / MOBILE PRO #05973 SAFELITE / MOBILE PRO #05992 SAFELITE / MOBILE PRO #05998 SAFELITE / MOBILE PRO #06001 SAFELITE / MOBILE PRO #06007 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Safelite Group Safelite Group, Inc. Safelite Solutions SAFELITE/ELITE #01820 Service AutoGlass The Safelite® Glass Corp. Triumph Auto Glass
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BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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BBB Complaint Process

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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BBB reports on known significant government actions involving business' marketplace conduct.

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