BBB Business Review

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BBB Accredited Business since

Complete Auto Body & Glass, Inc

Phone: (614) 257-1700 1529 Alum Creek Dr., Columbus, OH 43209

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We can cover up to $1000 towards your Deductible
Free Towing
Free Estimate ( also offering Mobile Estimates )
Free Loaner Vehicles ( Customers without Rental Coverage )
Life Time Warranty

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Complete Auto Body & Glass, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Complete Auto Body & Glass, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Complete Auto Body & Glass, Inc
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 9

Additional Information

BBB file opened: February 07, 2012 Business started: 01/20/2012 in OH Business incorporated 01/20/2012 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Board of Motor Vehicle Repair
77 S High St Fl 16, Columbus OH 43215
Phone Number: (614) 995-0714

Type of Entity


Business Management
Mr. Ashot Gishyan, President Mr. Pete G Oman, General Manager Mr. Oganes Akopyan, Vice President Heather Horn, Office Coordinator
Contact Information
Principal: Mr. Ashot Gishyan, President
Customer Contact: Heather Horn, Office Coordinator
Principal: Mr. Pete G Oman, General Manager
Business Category

Auto Repair - Windshield, Glass Shops Auto Body Repair & Painting Auto Repair & Service Wheel Alignment, Frame & Axle Service - Auto

Products & Services

Complete Auto Body & Glass, Inc offers the following product(s): Free Estimate ( also offering Mobile Estimates ), Free Loaner Vehicles ( Customers without Rental Coverage ), Free Towing, Life Time Warranty, We can cover up to $500 towards your Deductible

Method(s) of Payment
We accept Insurance checks, Visa, Mastercard
Refund and Exchange Policy
Business Management

The principal of this company, Oganes Akopyan, is also the principal of H.E.M. Auto Parts, Central Collision of Columbus, Inc and Clintonville Car Sales, Inc. upon which BBB maintains separate Business Reviews.

Customer Review Rating plus BBB Rating Summary

Complete Auto Body & Glass, Inc has received 4.93 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.