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BBB Business Review

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BBB Accredited Business since

Westerville Automotive Co.

Additional Locations

Phone: (614) 890-0707 Fax: (614) 890-8849 View Additional Phone Numbers 5591 Westerville Rd, Westerville, OH 43081 View Additional Email Addresses http://www.westervilleautomotive.com



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Description

We can service:brakes, tires, alignments, shocks & Struts, exhaust, electrical systems, A/C and heaters, t-up/driveability issues, ABS, SES, SRS lights, minor and major engine and transmission repairs, welding, used car inspections, batteries wipers, etc..


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Westerville Automotive Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Westerville Automotive Co. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Westerville Automotive Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 13, 1991 Business started: 02/04/1985 in OH Business incorporated 12/13/1995 in OH
Type of Entity

Corporation

Business Management
Mr. Richard Aumann, President Mr. Doug Hill, Manager Of Uptown Store Mr. Scott M. Mcclure, General Manager
Contact Information
Principal: Mr. Richard Aumann, President
Customer Contact: Mr. Scott M. Mcclure, General Manager
Business Category

Auto Repair & Service Brake Service Engines - Rebuild & Exchange Mufflers & Exhaust Systems Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Tire Dealers Auto Air Conditioning Auto Electric Service

Products & Services

Westerville Automotive Co. sells the following brand(s): NAPA AUTO CARE CENTER

Hours of Operation
M: 8:00 AM - 6:00 PM
T: 8:00 AM - 6:00 PM
W: 8:00 AM - 6:00 PM
Th: 8:00 AM - 6:00 PM
F: 8:00 AM - 6:00 PM
S: 9:00 AM - 2:00 PM
Su: Closed
H: Closed
Method(s) of Payment
Cash. Visa, MasterCard, Discover, American Express, Synchrony Bank, ARI, Enterprise..
Refund and Exchange Policy
1 YEAR PARTS AND LABOR WARRANTY ON MOST REPAIRS. VEHICLES MUST BE BROUGHT BACK TO US FOR WARRANTY REPAIRS.
Service Area
CENTRAL OHIO
Alternate Business Names
Westerville Automotive Uptown
Additional Information

AUTOMOTIVE REPAIR SERVICES FOR CARS AND LIGHT TRUCKS.

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.