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BBB Reliability Report for
Dollar Thrifty Automotive Group. Inc.
A BBB Accredited business since 09/22/2009.
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
Find out more about Dollar Thrifty Automotive Group. Inc.: |
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BBB Accreditation Dollar Thrifty Automotive Group. Inc. has been a BBB Accredited business since September 2009. This means it supports BBB's services to the public and meets our BBB Accreditation standards. |
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BBB Rating for Dollar Thrifty Automotive Group. Inc.Based on BBB files, Dollar Thrifty Automotive Group. Inc. has a BBB Rating of A+ on a scale from A+ to F. |
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Business Contact and Profile for Dollar Thrifty Automotive Group. Inc. |
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| Name: | Dollar Thrifty Automotive Group. Inc. |
| Phone: | (614) 237-5800 |
| Fax: | (614) 236-3330 |
| Address: | 840 Stelzer Rd |
| Columbus, OH 43219-5717 | |
| Google Map | |
| Website: | http://www.columbus.thrifty.com |
| www.dollar.com/Columbus.aspx | |
| www.dtag.com | |
| Original Business Start Date: | January 1997 |
| Local Start Date: | May 1981 |
| Principal: | Mr. Mark Lapaglia, GM |
| Customer Contact: | Mr. Mark Lapaglia, GM |
| Type of Business: | Auto Leasing Companies, Parking Lots, Truck Rental Companies |
| BBB Accreditation: | Dollar Thrifty Automotive Group. Inc. is a BBB Accredited business. |
| Additional DBA Names: |
Dollar Rent-A-Car Thrifty Car Rental Thrifty Airport Parking Dollar Thrifty Auto Group Thrifty Car Rental & Airport Parking |
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Products and Services of Dollar Thrifty Automotive Group. Inc.This company offers car and truck rental, and airport parking. |
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Business Management Additional company management personnel include: Mr. Scott Thompson - President |
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Additional Locations and Phone Numbers
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Licensing for Dollar Thrifty Automotive Group. Inc.This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. These agencies may include: Dealer Licensing Section, Ohio BMV |
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Customer Complaint History for Dollar Thrifty Automotive Group. Inc.When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB processed a total of 15 complaints about Dollar Thrifty Automotive Group. Inc. in the last 36 months, our standard reporting period. Of the total of 15 complaints closed in 36 months, 9 were closed in the last year.
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BBB Program Participation Dollar Thrifty Automotive Group. Inc. participates in the BBB Identification Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes. |
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Government Actions BBB has no information regarding government actions at this time. |
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Advertising Review BBB has no information regarding advertising review at this time. |
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BBB Copyright and Reporting Policy As a matter of policy, BBB does not endorse any product, service or business. If you choose to do business with Dollar Thrifty Automotive Group. Inc., please let them know that you contacted BBB for a BBB Reliability Report. ID: 2836 |
| BBB Definition: report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: BBB Accreditation standards - This means BBB has determined that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public. BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. |
| BBB Definition: scale - BBB Rating Scale A+ A A- B+ B B- C+ C C- D+ D D- F |
| BBB Definition: scale - BBB Rating Scale A+ A A- B+ B B- C+ C C- D+ D D- F |
| BBB Definition: resolved - The company resolved the complaint issues. |
| BBB Definition: Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices. |
| BBB Definition: Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff. |
| BBB Definition: Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services. |
| BBB Definition: Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: BBB Identification - A BBB program that allows BBB Accredited businesses to identify themselves as BBB Accredited businesses in off-line media when BBB Accredited business signs a formal commitment to resolve disputes, if necessary, through arbitration. |
| BBB Definition: arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp |
| BBB Definition: BBB Identification - A BBB program that allows BBB Accredited businesses to identify themselves as BBB Accredited businesses in off-line media when BBB Accredited business signs a formal commitment to resolve disputes, if necessary, through arbitration. |
| BBB Definition: arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp |
| BBB Definition: BBB Identification - A BBB program that allows BBB Accredited businesses to identify themselves as BBB Accredited businesses in off-line media when BBB Accredited business signs a formal commitment to resolve disputes, if necessary, through arbitration. |
| BBB Definition: arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
Dollar Thrifty Automotive Group. Inc.
