BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Glory Auto Sales Ltd. include:
- 15 complaint(s) filed against business
- Failure to respond to 4 complaint(s) filed against business
- 2 complaint(s) filed against business that were not resolved
Factors that raised the rating for Glory Auto Sales Ltd. include:
- Length of time business has been operating
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||11|
|Total Closed Complaints||15|
Additional Complaint Information
This company has a pattern of customer complaints alleging misleading sales practices, defective products, failure to honor repair warranties and delay in receiving tags/title. Specifically, complainants allege the cars they purchased broke down the next day or shortly after purchase; they say they were told repairs would be taken care of under the warranty, and they do not receive their title in a timely manner. One complainant alleged the actual miles on the car were different than what the odometer read.
On April 1, 2014 BBB sent correspondence to Glory Auto Sales Ltd. requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints. On April 11, 2014, they responded stating: We have contacted our website design company and requested changes to be made to the website to more clearly show that the warranty is provided thru automotive services company, however the following page has always been available on our website for everyone to see http://gloryautosalesltd.com/glory-auto-sales-warranty-program/. BBB will continue to monitor this aspect of the business.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Dealer Licensing Section, Ohio BMV (Bureau of Motor Vehicles)
PO Box 16521, Columbus OH 43216
Phone Number: (614) 752-7636
Type of Entity
Private Limited Company by Shares (LTD)
Business ManagementMr. Cedric Gray, Owner
Auto Dealers - Used Cars
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview