BBB Business Review
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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
We sell used vehicles and new Toyota's and Scion.
We service all makes and models.
We do warranty work on Toyota's and Scions.
We carry OEM parts for Toyota and Scion's.
We offer financing for new and used vehicles.
We offer extended warranties on all makes and models.
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A BBB Accredited Business since
BBB has determined that Toyota West, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Toyota West, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 13 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||13|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Ohio Bureau of Motor Vehicles (BMV) General - Ohio Department of Public Safety Bureau of Motor Vehicles
1970 W Broad St, Columbus OH 43223
Phone Number: (614) 752-7500
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jeremy Francis, GM Mr. Nick Caraccilo Mr. Scott Rieser, Service manager
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Services Auto Services - Oil & Lube
Products & Services
Toyota West, Inc. sells the following brand(s): Scion, Toyota, used Acura, used Audi, used Chevrolet, used Chrysler, Used Dodge, used Ford, used GMC, used Honda, used Hyundai, used Infinity, used Kia, used Land Rover, used Lexus, used Mercedes Benz, used Mitsubishi, used Nissan, used Pontiac, used Saturn, used Subaru , used Volkswagen
Toyota West, Inc. offers the following product(s): LoJack, Paint Sealant fabric protectant, Warranties, Wheel and tire protection
Method(s) of Paymentwe accept cash, Visa, Master card, American Express, checks and with automobile sales we also accept wire transfers.
Refund and Exchange PolicyVehicle sales are all final and there is no return policy, if there is a reason for someone who wants to change vehicles they should contact a sales manager. Parts will take returns with a nominal return stock fee as long as they aren't special order parts.
Alternate Business NamesSAI Columbus T, LLC Scion West Sonic Automotive, Inc.
Toyota West is owned by Sonic Automotive, Inc. Sonic Automotive owns several automotive dealerships in the Central Ohio area. The BBB maintains separate files on each dealership. These reports are available at www.bbb.org. The corporate office for Sonic Automotive Inc. is located in Charlotte, NC and that BBB maintains a corporate report on the company. http://www.bbb.org/charlotte/business-reviews/auto-dealers-new-and-used-cars/sonic-automotive-inc-corp-headquarters-in-charlotte-nc-105584