BBB Business Review

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We sell used vehicles and new Toyota's and Scion. 
We service all makes and models.
We do warranty work on Toyota's and Scions.  
We carry OEM parts for Toyota and Scion's. 
We offer financing for new and used vehicles.
We offer extended warranties on all makes and models.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Toyota West, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Toyota West, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 13 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Toyota West, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 3

Additional Information

BBB file opened: December 28, 1987 Business started: 11/28/1987 in OH Business started locally: 11/28/1987 Business incorporated: 02/27/2008 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Bureau of Motor Vehicles (BMV) General - Ohio Department of Public Safety Bureau of Motor Vehicles
1970 W Broad St, Columbus OH 43223
Phone Number: (614) 752-7500

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jeremy Francis, GM Mr. Nick Caraccilo Mr. Scott Rieser, Service manager
Contact Information
Principal: Mr. Jeremy Francis, GM
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Services Auto Services - Oil & Lube

Products & Services

Toyota West, Inc. sells the following brand(s): Scion, Toyota, used Acura, used Audi, used Chevrolet, used Chrysler, Used Dodge, used Ford, used GMC, used Honda, used Hyundai, used Infinity, used Kia, used Land Rover, used Lexus, used Mercedes Benz, used Mitsubishi, used Nissan, used Pontiac, used Saturn, used Subaru , used Volkswagen

Toyota West, Inc. offers the following product(s): LoJack, Paint Sealant fabric protectant, Warranties, Wheel and tire protection

Method(s) of Payment
we accept cash, Visa, Master card, American Express, checks and with automobile sales we also accept wire transfers.
Refund and Exchange Policy
Vehicle sales are all final and there is no return policy, if there is a reason for someone who wants to change vehicles they should contact a sales manager.  Parts will take returns with a nominal return stock fee as long as they aren't special order parts.
Alternate Business Names
SAI Columbus T, LLC Scion West Sonic Automotive, Inc.
Business Management

Toyota West is owned by Sonic Automotive, Inc. Sonic Automotive owns several automotive dealerships in the Central Ohio area. The BBB maintains separate files on each dealership. These reports are available at The corporate office for Sonic Automotive Inc. is located in Charlotte, NC and that BBB maintains a corporate report on the company.

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


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