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We sell used vehicles and new Toyota's and Scion. 
We service all makes and models.
We do warranty work on Toyota's and Scions.  
We carry OEM parts for Toyota and Scion's. 
We offer financing for new and used vehicles.
We offer extended warranties on all makes and models.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Toyota West, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Toyota West, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 17 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

17 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 17

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Toyota West, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: December 28, 1987 Business started: 11/28/1987 in OH Business started locally: 11/28/1987 Business incorporated 02/27/2008 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Bureau of Motor Vehicles (BMV) General - Ohio Department of Public Safety Bureau of Motor Vehicles
1970 W Broad St, Columbus OH 43223
Phone Number: (614) 752-7500

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Nick Caraccilo Aaron Crum, General Manager Mr. Scott Rieser, Service manager
Contact Information
Customer Contact: Aaron Crum, General Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Services Auto Services - Oil & Lube

Products & Services

Toyota West, Inc. sells the following brand(s): Scion, Toyota, used Acura, used Audi, used Chevrolet, used Chrysler, Used Dodge, used Ford, used GMC, used Honda, used Hyundai, used Infinity, used Kia, used Land Rover, used Lexus, used Mercedes Benz, used Mitsubishi, used Nissan, used Pontiac, used Saturn, used Subaru , used Volkswagen

Toyota West, Inc. offers the following product(s): LoJack, Paint Sealant fabric protectant, Warranties, Wheel and tire protection

Method(s) of Payment
we accept cash, Visa, Master card, American Express, checks and with automobile sales we also accept wire transfers.
Refund and Exchange Policy
Vehicle sales are all final and there is no return policy, if there is a reason for someone who wants to change vehicles they should contact a sales manager.  Parts will take returns with a nominal return stock fee as long as they aren't special order parts.
Alternate Business Names
SAI Columbus T, LLC Scion West Sonic Automotive, Inc.
Business Management

Toyota West is owned by Sonic Automotive, Inc. Sonic Automotive owns several automotive dealerships in the Central Ohio area. The BBB maintains separate files on each dealership. These reports are available at The corporate office for Sonic Automotive Inc. is located in Charlotte, NC and that BBB maintains a corporate report on the company.

Customer Review Rating plus BBB Rating Summary

Toyota West, Inc. has received 3.68 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.