Business ProfileforInfiniti of Columbus, LLC

I visited Infiniti of Columbus on 7/8/23. There was a Certified 2021 Infiniti QX50 offered for sale at $34,200. I negotiated a price to $33,600 which also included roof rack rails both parties had a verbal agreement at $33,600. I did end up signing a sales order which included a line item of $1,395 for a Zurich shield 5 years. I assumed it was included in the $33,600 that we had agreed to because I did ask about it and the salesman said it was already been applied and that they couldn't "certify" the car unless it had this protection. It wasn't later (at time of financing) that I realized that it was ADDED to the price of $33,600 and that I was actually paying $34,995 (which was actually more than what the car was listed for sale). I told the salesman that it should have been included in the price that we agreed to. He said he was losing money on selling the car but he would reduce the cost of the the Zurich shield to $1,100 (his cost). I went into the dealership to talk to the GM. I told him that I thought this should be included in the cost because it was already added before we bought it. He said that the State of Ohio actually REQUIRES them NOT TO include items like this in the selling price. I'm pretty sure that's not the case. I have called multiple dealers who agree with me. I'm asking for the $1,100 refund for the Zurich shield, and I would like them to recognize that when you agree to a price with a consumer, you should not adjust the price for costs that are already part of the car. Everyone in the process was professional. I appreciate your time.