BBB Business Review

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BBB Accredited Business since

Germain Honda of Dublin

Phone: (614) 764-9449 6715 Sawmill Rd, Dublin, OH 43017 http://www.germainhondaofdublin.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Germain Honda of Dublin meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Germain Honda of Dublin include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 22 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

22 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 4
Problems with Product/Service 16
Total Closed Complaints 22

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Germain Honda of Dublin
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: November 09, 2010 Business started: 09/01/2010 in OH Business under new ownership as of: 08/01/2010 Business incorporated 07/06/2010 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dealer Licensing Section, Ohio BMV (Bureau of Motor Vehicles)
PO Box 16521, Columbus OH 43216
https://ext.dps.state.oh.us/BMVOnlineServices.Public/DealerSearch.aspx
Phone Number: (614) 752-7636

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steve Germain, President Mr. Craig Ferguson, General Manager Ms. Jessica Germain, Assistant General Manager
Contact Information
Customer Contact: Mr. Craig Ferguson, General Manager
Principal: Mr. Steve Germain, President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Body Repair & Painting Auto Diagnostic Service Auto Repair & Service

Products & Services

Germain Honda of Dublin sells the following brand(s): Honda

Germain Honda of Dublin offers the following product(s): New and Pre-Owned Vehicles

Alternate Business Names
Germain Honda Germain on Sawmill, LLC
Business Management

Steve Germain is the principal of several separate auto dealerships and separate BBB Business Reviews are available at:


http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-cadillac-of-easton-in-columbus-oh-854?bluerefx=1

http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-toyota-inc-in-columbus-oh-2016?bluerefx=1

http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-lexus-of-dublin-in-dublin-oh-10166?bluerefx=1

http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-nissan-of-columbus-in-columbus-oh-63000718?bluerefx=1

http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-infiniti-of-easton-in-columbus-oh-70087748?bluerefx=1

http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-honda-in-dublin-oh-70069132?bluerefx=1

http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/mercedes-benz-of-easton-in-columbus-oh-2574?bluerefx=1

http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-cadillac-of-dublin-in-dublin-oh-70018171?bluerefx=1

http://www.bbb.org/centralohio/business-reviews/auto-dealers-new-cars/germain-chevrolet-of-columbus-in-columbus-oh-51002145?bluerefx=1


Customer Review Rating plus BBB Rating Summary

Germain Honda of Dublin has received 4.4 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.