Business ProfileforDon Wood Inc.

On 07/19/23, I traded in for a '16 Hyundai Sonata Hybrid from Don Wood Hyundai, Athens, OH. The car was $12,500, and I received $1000 on my trade-in. On 9/17 all of the engine trouble lights came on while on a trip. Towed to the closest Hyundai Dealership in Erie, PA, they diagnosed that the timing cover was replaced with one that doesn't fit and modified to fit by cutting the ears off and attaching it with one bolt to the engine block. It failed, and required a new engine. It took Don Wood Hyundai, and **** the GM at Don Wood to answer or return our call. **** first said it wasn't their problem. Afterward, they agreed to cover the cost of labor to replace a new engine if I purchased one ($5K). I had to pay $650 to have it towed them, which happened on 10/11/23. From then, it took almost 4 months to be repaired. I picked it up on 02/05/24. A few days later the check engine light came on and it would ride rough. They replaced the coil spring. On March 5th, my wife and son were on a trip and the engine light came on and started running rough again. She drove to the nearest Hyundai dealership, in Mentor, OH, and had to get a hotel room. The next day, the dealership said the car is non-drivable They said that when Don Wood replaced the engine they cut off the skid plate under the engine that protects it from the elements, road debris, etc. They did not replace it and the cut up pieces were left in the trunk of the car. Rodents had made their way into the engine while it was sitting in their outside lot, and chewed on the wiring. The entire engine wiring harness assembly would have to be replaced at a cost of $8,315. I have tried to contact Don Wood Hyundai and they have refused to return any of my calls or emails. At the very least, I should be refunded for the new engine that they installed without reinstalling the protective skid plate under the engine.