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BBB Accredited Business since

Don Wood Inc.

Additional Locations

Phone: (740) 593-6641 Fax: (740) 589-3657 View Additional Phone Numbers 900 E State St, Athens, OH 45701 http://www.donwood.com View Additional Web Addresses

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Description

Don Wood Automotive provide sales of new and used vehicles, service, parts, and collision repairs, for Chevrolet, Buick, Cadillac, Toyota, Scion, Ford, Lincoln, Hyundai, Polaris and Victory Motorcycles.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Don Wood Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Don Wood Inc. include:

  • 22 complaints filed against business

Factors that raised the rating for Don Wood Inc. include:

  • Length of time business has been operating.
  • Response to 22 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

22 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 1
Problems with Product/Service 16
Total Closed Complaints 22

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Don Wood Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

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BBB file opened: July 06, 1970 Business started: 06/18/1985 in OH Business incorporated: 06/18/1985 in OH
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dealer Licensing Section, Ohio BMV
PO Box 16521, Columbus OH 43216
http://www.bmv.ohio.gov
Phone Number: (614) 752-7636

Type of Entity

Corporation

Business Management
Ms. Kate Southall- Jones, Customer Relations Manager Ms. Brenda K. Wood, Secretary/ Treasurer Mr. Donald Jeff Wood, President Mr. Donald P. Wood, CEO
Contact Information
Customer Contact: Ms. Kate Southall- Jones, Customer Relations Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Motor Scooters - Dealers Auto Body Repair & Painting Auto Renting & Leasing Auto Repair & Service All-Terrain Vehicles - ATVs

Products & Services

Don Wood Inc. sells the following brand(s): Buick, Cadillac, Chevrolet, Ford, Hyundai, Lincoln, Polaris, Scion, Toyota, Victory

Don Wood Inc. offers the following product(s): ATV and Motorcycle Parts, ATV and Motorcycle Repair, ATV and Motorcycles Sales, Auto Body Repair, Auto Repair, Automotive Parts, New Vehicles, Used Vehicles

Hours of Operation
M: 8:00 AM - 7:00 PM
T: 8:00 AM - 7:00 PM
W: 8:00 AM - 7:00 PM
Th: 8:00 AM - 7:00 PM
F: 8:00 AM - 6:00 PM
S: 9:00 AM - 5:00 PM
Su: Closed
Method(s) of Payment
All Major Credit & Debit Cards
Cash
Check
PayPal 
Online Payments 
Refund and Exchange Policy
Our refund and exchange policy is related to the product or service we provide. We always strive to meet our clients expectations.
Alternate Business Names
Don Wood Automotive, Ltd Don Wood Ford Lincoln Mercury, Inc. Don Wood Hyundai, LLC Don Wood Polaris
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

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Additional Web Addresses

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