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BBB Accredited Business since

Don Wood Inc.

Additional Locations

Phone: (740) 593-6641 Fax: (740) 589-3657 View Additional Phone Numbers 900 E State St, Athens, OH 45701 http://www.donwood.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Don Wood Automotive provide sales of new and used vehicles, service, parts, and collision repairs, for Chevrolet, Buick, Cadillac, Toyota, Scion, Ford, Lincoln, Hyundai, Polaris and Victory Motorcycles.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Don Wood Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Don Wood Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 18 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 14
Total Closed Complaints 18

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Don Wood Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: July 06, 1970 Business started: 06/18/1985 in OH Business incorporated 06/18/1985 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dealer Licensing Section, Ohio BMV (Bureau of Motor Vehicles)
PO Box 16521, Columbus OH 43216
https://ext.dps.state.oh.us/BMVOnlineServices.Public/DealerSearch.aspx
Phone Number: (614) 752-7636

Type of Entity

Corporation

Business Management
Ms. Kate Southall- Jones, Customer Relations Manager Ms. Brenda K. Wood, Secretary/ Treasurer Mr. Donald Jeff Wood, President Mr. Donald P. Wood, CEO
Contact Information
Customer Contact: Ms. Kate Southall- Jones, Customer Relations Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Motor Scooters - Dealers Auto Body Repair & Painting Auto Renting & Leasing Auto Repair & Service Online Retailer All-Terrain Vehicles - ATVs

Products & Services

Don Wood Inc. sells the following brand(s): Buick, Cadillac, Chevrolet, Ford, Hyundai, Lincoln, Polaris, Scion, Toyota, Victory

Don Wood Inc. offers the following product(s): ATV and Motorcycle Parts, ATV and Motorcycle Repair, ATV and Motorcycles Sales, Auto Body Repair, Auto Repair, Automotive Parts, New Vehicles, Used Vehicles

Hours of Operation
M: 8:00 AM - 7:00 PM
T: 8:00 AM - 7:00 PM
W: 8:00 AM - 7:00 PM
Th: 8:00 AM - 7:00 PM
F: 8:00 AM - 6:00 PM
S: 9:00 AM - 5:00 PM
Su: Closed
Method(s) of Payment
All Major Credit & Debit Cards
Cash
Check
PayPal 
Online Payments 
Refund and Exchange Policy
Our refund and exchange policy is related to the product or service we provide. We always strive to meet our clients expectations.
Alternate Business Names
Don Wood Automotive, Ltd Don Wood Ford Lincoln Mercury, Inc. Don Wood Hyundai, LLC Don Wood Polaris

Customer Review Rating plus BBB Rating Summary

Don Wood Inc. has received 4.7 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.