Business ProfileforGreat Lakes Hyundai of Dublin

I purchased a 2011 Hyundai Sonata from Dan Tobin Chevrolet in 2019. Not long after we purchased it, the engine seized up. I was informed that there was a warranty extension due to issues with this particular years engine rockers failing. I took it to Dennis Hyundai and we fortunately received a new engine in the vehicle and everything was fine until this past May (2023) when the check engine light came on and the engine bogged down. I returned it to Dennis Hyundai and was informed that it was the same exact issue as before except this time I was denied a new engine under this warranty because Hyundai Corporate started that the vehicle lacked “maintenance history” in carfax. There was only 4 oil changes listed in carfax and that’s because I had to have my wife take it to places to have the oil changed while I was away (I was a truck driver). When I was home, I did all the maintenance myself to include the oil changes and other needed maintenance. When I brought this up to corporate, I was asked to provide dates and receipts. I don’t have receipts from oil and oil filters that I’ve purchased. Depending on deals, I’d purchase from different auto parts stores and would have never thought I needed to write down dates that I changed the oil. I just simply knew when it needed to be done just like my other 3 vehicles. I am requesting that this issues be investigated and I receive the engine installed from Dennis Hyundai that is required by their extended warranty.