Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Coughlin Automotive Group has 16 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Coughlin Chevrolet of Pataskala

              9000 E. Broad St SW Pataskala, OH 43062-7879

              BBB Accredited Business

            • Coughlin Automotive Group

              PO Box 1480 Pataskala, OH 43062-1480

              BBB Accredited Business

            • Coughlin Automotive of Circleville LLC

              24001 US Route 23 S Circleville, OH 43113

              BBB Accredited Business

            • Coughlin Hyundai

              2300 Hebron Rd Heath, OH 43056-1033

              BBB Accredited Business

            • Coughlin Cheverolet Buick GMC

              1850 N 21st St Newark, OH 43055-3186

              BBB Accredited Business

            Business ProfileCoughlin Automotive Group

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            9000 E. Broad St SW

            Pataskala, OH 43062-7879

            Get Directions
            Visit Website
            Email this Business
            (740) 964-9191

            Business hours

            9:00 AM - 8:00 PM
            Business Hours
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            3.54/5

            Average of 98 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            97 complaints closed in last 3 years

            37 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/21/2010

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company states they offer sales and service for new and used vehicles of all makes and models.

            Products & Services

            This company states they offer sales and service for new and used vehicles of all makes and models.

            Business Details

            This is a multi-location business.

            Find a Location

            Coughlin Automotive Group has 16 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Coughlin Chevrolet of Pataskala

                9000 E. Broad St SW Pataskala, OH 43062-7879

                BBB Accredited Business

              • Coughlin Automotive Group

                PO Box 1480 Pataskala, OH 43062-1480

                BBB Accredited Business

              • Coughlin Automotive of Circleville LLC

                24001 US Route 23 S Circleville, OH 43113

                BBB Accredited Business

              • Coughlin Hyundai

                2300 Hebron Rd Heath, OH 43056-1033

                BBB Accredited Business

              • Coughlin Cheverolet Buick GMC

                1850 N 21st St Newark, OH 43055-3186

                BBB Accredited Business
              Location of This Business
              9000 E. Broad St SW, Pataskala, OH 43062-7879
              Email this Business
              BBB File Opened:
              4/29/1992
              Years in Business:
              32
              Business Started:
              11/1/1991
              Business Incorporated:
              11/1/1991
              Accredited Since:
              9/21/2010
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Coughlin Kia of Lewis Center
              • Coughlin Automotive II, LLC
              • Coughlin Kia of Dublin
              • Coughlin Automotive I, LLC
              • Coughlin Nissan Of Heath, LLC
              • Coughlin Ford of Heath, LLC
              • Coughlin Ford of Heath
              • Coughlin Hyundai
              • Coughlin Automotive of Marysville, LLC
              • Coughlin Chrysler Dodge Jeep Ram
              • Coughlin Automotive of Chillicothe, LLC
              • Coughlin Chevrolet Buick GMC of Chillicothe
              • Coughlin Automotive of Newark, LLC
              • Coughlin Kia
              • Coughlin Chevrolet Buick Cadillac of Marysville LTD
              • Coughlin Chevrolet Buick Cadillac of Marysville
              • Coughlin Cars.com of Heath, LLC
              • Coughlin Automotive of Circleville LLC
              • Coughlin Chevrolet Buick GMC Cadillac
              • Coughlin Ford of Circleville LLC
              • Coughlin Automotive LLC
              • Coughlin Ford, Inc.
              • Coughlin Ford
              • Coughlin Chevrolet, Inc.
              • Coughlin Chevrolet Buick GMC
              • Coughlin Gm Body Shop
              • Coughlin Automotive of Lancaster, LLC
              • Coughlin Kia of Lancaster
              • Newark General Motors Chevy | Buick | GMC
              • Newark Kia
              • Pataskala Chevrolet
              • Pataskala Ford
              • Circleville Ford
              • Circleville General Motors Chevy | Buick | GMC | Cadillac
              • Heath Toyota
              • Heath Hyundai
              • Heath Nissan
              • Marysville Chrysler Chrysler | Dodge | Jeep | Ram
              • Chillicothe General Motors Chevy | Buick | GMC
              • Coughlin GM of Marysville
              • Columbus Vette
              • Coughlin Chevrolet-Buick-Cadillac of Marysville, Ltd.
              • Coughlin Chevrolet-Buick-Cadillac of Marysville
              • Coughlin Ford of Johnstown
              • Coughlin GM of Circleville
              • Coughlin Ford of Circleville
              • Coughlin Chevrolet of Pataskala
              • Coughlin Cheverolet Buick GMC
              • Coughlin Nissan
              • Coughlin of Newark
              • Coughlin Kia
              • Coughlin Cars of Chillicothe
              • Coughlin Chrysler Dodge Jeep
              • Coughlin Chrysler of Marysville
              • Coughlin Cars
              • Coughlin Toyota
              Hours of Operation

              Primary

              M:
              9:00 AM - 8:00 PM
              T:
              9:00 AM - 8:00 PM
              W:
              9:00 AM - 8:00 PM
              Th:
              9:00 AM - 8:00 PM
              F:
              9:00 AM - 6:00 PM
              Sa:
              9:00 AM - 6:00 PM
              Su:
              Closed
              Business Management
              • Mr. Patrick Davis, Service Director
              • Mr. Michael J Coughlin, Co-Owner
              • Mr. Kevin Cramer, Operations Manager
              • Mike Coughlin, Owner
              Contact Information

              Principal

              • Mr. Michael J Coughlin, Co-Owner
              • Mike Coughlin, Owner

              Customer Contact

              • Mr. Patrick Davis, Service Director
              • Mr. Michael J Coughlin, Co-Owner
              • Mr. Kevin Cramer, Operations Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              97 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/02/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              On March 17th, 2024, my 2018 Ford Escapes transmission failed on the highway. I had the car towed to Coughlin Ford of Heath and went to the store on March 18th at 7:15 a.m. The sales person, **** ****** told me he didn't know when they could look at my car and diagnose it. He couldn't even give me a date. He was extremely rude. Since they wouldn't diagnose my car, I asked if they could flush the transmission and put new fluid in. He said they had time to do that today and told me it would be 309.00. I talked with **** later and he said his transmission guy was able to diagnose the car and he flushed the transmission. **** typed on the paper that I insisted the transmission be flushed before they diagnose the issue with my transmission. This was not true at all. The only way I could get the dealership to look at my car was to pay them money. I paid Ford 455.17 for a dead car that I bought from them brand new, five years prior. My boyfriend had the car towed to his place and was draining the transmission fluid and was going to attempt to change the transmission. He has a video of the transmission fluid being drained and it looks like dark brown oil. New transmission fluid should be red. Ford's transmission fluid is known to look brown after driving it for a long time, but the dealership only drove my car a few miles. So, I was charged to have the transmission fluid flushed because **** refused to service my car and diagnose it and then the fluid wasn't flushed. The business only looked at my car because I agreed to get a transmission fluid flush, and then they didn't even flush the transmission. Ford has not tried to resolve anything with me. I called the 1-800 number and filled out the survey, but have heard nothing. They were not honest, kind, and I should be reimbursed my money. I can provide a video of the brown transmission fluid from my car. I appreciate any help you can provide.
              Read More
              Read 96 More Complaints

              Customer Reviews

              98 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Misty M

              02/15/2024

              My son took his car here to have the usb port inspected. They quoted him over $500 to repair a simple usb port. When he dropped the car off he wasn't told anything about a diagnostics fee. He was told there would be a labor fee if the car was fixed. After quoting over $500 to fix a usb port he said he was going to pick the car up and take it elsewhere for a second opinion. They wanted to charge him a $180 diagnostics fee just to tell him what the issues was. This is a way of trying to strongarm him into using their repair shop since it would come off the cost of repair if he went with them. After speaking with the manager he admitted that the diagnostics fee was $180 for an hour and they only inspected his car for half an hour so he would charge $90 for the diagnostics. Again, if we would have been told about the fee when we dropped off the car we would have never left it there. They hid the fee behind the term "labor", attempted to strongarm him into paying their exorbitant prices, then admitted to overcharging him but still wouldn't waive the fee we weren't told about.

              Coughlin Automotive Group Response

              03/07/2024

              I can definitely understand your frustrations with a diagnostic fee. Unfortunately, we have expenses in diagnosing vehicles - tech time, tools etc. All cars receive a diagnostic fee. This allows us to confidently pinpoint the issues. In your son's case the repair order has his initials directly under the original estimate of $180.00. The manager made a price adjustment as a goodwill gesture. Thank you for leaving this review and we hope to see you as a customer soon.
              Read 97 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.