Business ProfileforBuckeye Nissan

Subject: Complaint Regarding Incomplete Car Repairs by Buckeye Nissan Dealer Dear Better Business Bureau, I am writing to file a formal complaint against Buckeye Nissan Dealer regarding the inadequate repair work performed on my vehicle, a Nissan Rogue 2017, following an accident on 03/28/2023 . The purpose of this complaint is to seek your assistance in addressing the unsatisfactory resolution of the situation. The accident in question was acknowledged and accepted by the responsible party's insurance company, ********. I provided photographs of the damages to assist in their assessment, based on which they provided an estimate for repairs. Following their recommendation, I sought the services of Buckeye Nissan Dealer to conduct the necessary repairs. I entrusted the dealer with the responsibility of thoroughly examining the vehicle and addressing all issues arising from the accident, as outlined in the insurance estimate paper. Despite my clear instructions and expectations, the repairs carried out by the dealer were incomplete and substandard. Upon collecting my vehicle from Buckeye Nissan Dealer after approximately two weeks, I was shocked to find that the rear bumper, which had sustained significant damage, was not adequately repaired. Additionally, other issues such as the damaged trunk door, broken back light, and compromised car frame were not appropriately addressed. When I raised my concerns with the dealership's representatives, I was informed that the repairs were limited by the insurance estimate paper. This contradicted our prior agreement to perform a comprehensive repair and conduct a thorough inspection to identify and rectify all damages. To compound matters, the dealer asserted that my vehicle had experienced a subsequent accident prior to the insured incident, and that this secondary accident was responsible for the incomplete repairs. I must emphasize that my vehicle has never been involved in any accidents prior to the incident covered by insurance. The lack of substantiated evidence to support this claim is deeply concerning. I am disappointed that Buckeye Nissan Dealer not only failed to meet its obligations as per our agreement, but also reported false information to the insurance company regarding my vehicle's accident history. This erroneous reporting has unfairly damaged my vehicle's record and reputation. I am seeking your intervention to resolve this matter in a fair and satisfactory manner. I am requesting that Buckeye Nissan Dealer undertake a comprehensive evaluation of my vehicle, rectify all unresolved damages, and restore my vehicle to its pre-accident condition. I expect clear communication regarding the steps the dealership intends to take to rectify the situation. I kindly request your assistance in mediating this issue and ensuring that the repair work is completed as promised. I look forward to your prompt attention to this matter and a timely resolution. Thank you for your consideration. Sincerely, ***** *****