BBB Business Review

BBB Accredited Business since

Columbus Car Audio & Accessories

Additional Locations

Phone: (614) 337-1091 Fax: (614) 337-1093 2975 Morse Rd Ste A, Columbus, OH 43231 View Additional Email Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Columbus Car Audio & Accessories meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Columbus Car Audio & Accessories include:

  • 4 complaint(s) filed against business

Factors that raised the rating for Columbus Car Audio & Accessories include:

  • Length of time business has been operating
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Columbus Car Audio & Accessories
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 9

Additional Information

BBB file opened: January 01, 1901 Business started: 08/01/1978 in OH Business started locally: 08/01/1978 Business incorporated: 08/01/1978 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Board of Motor Vehicle Repair
77 S High St Fl 16, Columbus OH 43215
Phone Number: (614) 995-0714

Type of Entity


Business Management
Mr. Todd Hays, President Ms. Danielle Hays, Owner / Treasurer
Contact Information
Customer Contact: Ms. Danielle Hays, Owner / Treasurer
Principal: Mr. Todd Hays, President
Business Category

Auto Alarms & Security Systems Auto Radios & Stereos - Sales & Repair Auto Customizing Auto Accessories Auto Sunroofs Trailer Hitches Auto Service - Sound Systems Sales & Service Auto Service - Window Tinting Wheels Window Tinting & Coating - Residential Radar Equipment

Products & Services

Columbus Car Audio & Accessories sells the following brand(s): Audiovox, Compustar, Hertz , JL Audio, Katzkin Leather, Kenwood eXcelon, Pioneer, Rockford Fosgate, Solarguard Paint Protection, Viper, Webasto Sunroofs, Xpel Window Tint

Columbus Car Audio & Accessories offers the following product(s): Auto Security & Remote Starts, Backup Cameras & Sensors, Car Audio & Navigation, Leather Interiors, OnStar, Paint Protection, Radar Detectors, Satellite TV, Seat Heaters, Sunroofs & Moonroofs, Vehicle Tracking (GPS), Window Tint

Method(s) of Payment
Cash, Visa, Mastercard, Discover and American Express.
Refund and Exchange Policy
Lifetime guarantee on installation for as long as you own the vehicle! (Original owner)
No refunds after 7 days.  Returns and special orders subject to 15% restocking fee.
Alternate Business Names
CCAE, Inc. Columbus Car Audio

Customer Review Rating plus BBB Rating Summary

Columbus Car Audio & Accessories has received 4.4 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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