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Columbus Car Audio & Accessories states they provide/install audio and other accessories to vehicles.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Columbus Car Audio & Accessories meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Columbus Car Audio & Accessories include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Columbus Car Audio & Accessories
Customer Experience Total Customer Reviews
Positive Experience 10
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 11

Additional Information

BBB file opened: January 01, 1901 Business started: 08/01/1978 in OH Business incorporated 08/01/1978 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Board of Motor Vehicle Collision Repair
Vern Riffe Tower 77 South High Street 19th Floor, Rm. 1932, Columbus OH 43215
Phone Number: (614)995-0714

Type of Entity


Business Management
Mr. Todd Hays, President Ms. Danielle Hays, Owner / Treasurer
Contact Information
Principal: Mr. Todd Hays, President
Business Category

Auto Alarms & Security Systems Auto Radios & Stereos - Sales & Repair Auto Customizing Auto Accessories Auto Sunroofs Trailer Hitches Auto Service - Sound Systems Sales & Service Auto Service - Window Tinting Wheels Window Tinting & Coating - Residential Radar Equipment

Products & Services

Columbus Car Audio & Accessories sells the following brand(s): Audiovox, Compustar, Hertz , JL Audio, Katzkin Leather, Kenwood eXcelon, Pioneer, Rockford Fosgate, Solarguard Paint Protection, Viper, Webasto Sunroofs, Xpel Window Tint

Columbus Car Audio & Accessories offers the following product(s): Auto Security & Remote Starts, Backup Cameras & Sensors, Car Audio & Navigation, Leather Interiors, OnStar, Paint Protection, Radar Detectors, Satellite TV, Seat Heaters, Sunroofs & Moonroofs, Vehicle Tracking (GPS), Window Tint

Method(s) of Payment

Cash, Visa, Mastercard, Discover and American Express.

Several financing options available.

Refund and Exchange Policy

Lifetime guarantee on installation for as long as you own the vehicle! (Original owner)
No refunds after 7 days.  Returns subject to 15% restocking fee.  No refunds on special orders or labor. Cash transactions refunded by check.

Alternate Business Names
CCAE, Inc. Columbus Car Audio

Customer Review Rating plus BBB Rating Summary

Columbus Car Audio & Accessories has received 4.94 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.